CarePoint
CarePoint
501 – 1000 Zaposleni
B2CSvetovanjeZdravstveno varstvo
CarePoint je zdravstveno podjetje, osredotočeno na širjenje dostopa do kakovostne zdravstvene oskrbe, usmerjene v paciente, po vsej Afriki. Organizacija je bila ustanovljena leta 2017 in ima sedež v New Yorku. Deluje v Egiptu, Gani in Nigeriji, kjer prepoznava, upravlja in razvija zdravstvene blagovne znamke. CarePoint združuje neposredno izvajanje zdravstvene oskrbe s strateško podporo organizacijam, ki želijo graditi in širiti storitve, usmerjene v paciente, po konkurenčnih stroških.

Remote 988 Text and Chat Crisis Counselor

Provide remote text and chat crisis support through CarePoint Response’s nonprofit 988 system. Assess risk, intervene in crises, connect people with resources, and document interactions confidentially.

Opis

  • Answer incoming text and chat messages on the 988 Lifeline platform in a timely manner
  • Use active listening, empathy, and evidence-based techniques to support people in crisis
  • Assess suicide risk and refer high-risk situations to supervisors or emergency services when needed
  • Apply professional boundaries, cultural humility, and trauma-informed care
  • Connect people with local mental health services, shelters, substance use treatment, and other resources
  • Record interactions accurately and promptly in electronic systems, following agency and legal requirements
  • Take part in regular supervision, debriefings, and training
  • Protect confidentiality and comply with HIPAA and 988 Lifeline standards

Zahteve

  • High school diploma or equivalent
  • An associate or bachelor’s degree in psychology, social work, counseling, or a related field is preferred
  • Strong typing ability
  • Strong written communication
  • Crisis de-escalation ability
  • Ability to work comfortably with diverse groups, including LGBTQIA+ people, youth, and people experiencing mental health or substance-related crises
  • Bilingual or multilingual ability is preferred
  • Reliable internet access and a private, quiet workspace
  • Compliance with HIPAA and confidentiality requirements
  • Availability for variable shifts: 7:00 AM–3:00 PM or 3:00 PM–11:00 PM, Tuesday–Saturday or Sunday–Thursday

Ugodnosti

  • Medical, dental, and vision insurance
  • 403(b) retirement plan
  • Paid time off for vacation, sick leave, personal days, and holidays
  • Tuition reimbursement and professional development support
  • Equipment provided, including a laptop and headset

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