CarePoint
CarePoint
CarePoint एक स्वास्थ्य सेवा कंपनी है, जिसका उद्देश्य पूरे अफ्रीका में गुणवत्तापूर्ण और मरीज-केंद्रित देखभाल तक पहुंच का विस्तार करना है। 2017 में स्थापित और न्यूयॉर्क में मुख्यालय वाली यह संस्था मिस्र, घाना और नाइजीरिया में काम करती है, जहां यह स्वास्थ्य सेवा ब्रांडों की पहचान, प्रबंधन और विकास करती है। CarePoint प्रत्यक्ष स्वास्थ्य सेवा संचालन को उन संगठनों के लिए रणनीतिक सहयोग के साथ जोड़ती है, जो प्रतिस्पर्धी लागत पर मरीज-केंद्रित सेवाओं का निर्माण और विस्तार करना चाहते हैं।

Remote 988 Text and Chat Crisis Counselor

Provide remote text and chat crisis support through CarePoint Response’s nonprofit 988 system. Assess risk, intervene in crises, connect people with resources, and document interactions confidentially.

विवरण

  • Answer incoming text and chat messages on the 988 Lifeline platform in a timely manner
  • Use active listening, empathy, and evidence-based techniques to support people in crisis
  • Assess suicide risk and refer high-risk situations to supervisors or emergency services when needed
  • Apply professional boundaries, cultural humility, and trauma-informed care
  • Connect people with local mental health services, shelters, substance use treatment, and other resources
  • Record interactions accurately and promptly in electronic systems, following agency and legal requirements
  • Take part in regular supervision, debriefings, and training
  • Protect confidentiality and comply with HIPAA and 988 Lifeline standards

आवश्यकताएँ

  • High school diploma or equivalent
  • An associate or bachelor’s degree in psychology, social work, counseling, or a related field is preferred
  • Strong typing ability
  • Strong written communication
  • Crisis de-escalation ability
  • Ability to work comfortably with diverse groups, including LGBTQIA+ people, youth, and people experiencing mental health or substance-related crises
  • Bilingual or multilingual ability is preferred
  • Reliable internet access and a private, quiet workspace
  • Compliance with HIPAA and confidentiality requirements
  • Availability for variable shifts: 7:00 AM–3:00 PM or 3:00 PM–11:00 PM, Tuesday–Saturday or Sunday–Thursday

लाभ

  • Medical, dental, and vision insurance
  • 403(b) retirement plan
  • Paid time off for vacation, sick leave, personal days, and holidays
  • Tuition reimbursement and professional development support
  • Equipment provided, including a laptop and headset

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