South Shore Health
South Shore Health
5.001 – 10.000 Angajați
Asistență medicalăB2CStare de bine
South Shore Health este un sistem regional de sănătate care deservește comunitățile din zona South Shore din Massachusetts. Rețeaua sa include spitale, centre ambulatorii, clinici de medicină primară și de specialitate, centre de îngrijire urgentă, precum și servicii de sănătate la domiciliu și reabilitare. Serviciile clinice cuprind chirurgia, îngrijirea oncologică prin afilierile cu Dana-Farber și Brigham and Women’s, îngrijirea cardiovasculară, neuroștiințele, sănătatea femeilor și sănătatea comportamentală. Sistemul oferă și instrumente pentru pacienți, precum MyChart, sprijină cercetarea clinică și desfășoară programe de sănătate comunitară. South Shore Health angajează personal într-o gamă largă de roluri, într-o organizație medicală extinsă care oferă îngrijire în spitale și în comunitate.

Onsite Urology Patient Coordinator at South Shore Health

Coordinate patient registration, scheduling, billing, and service for South Shore Health’s urology office. Maintain patient records, manage copayments, and support office workflows through discharge.

Descriere

  • Welcome patients as the first point of contact.
  • Schedule appointments and register and orient new patients.
  • Submit patient information, service codes, and billing.
  • Greet and direct patients and visitors in person and by phone.
  • Track patient flow and keep patients updated about delays.
  • Complete pre-registration and registration while protecting privacy and maintaining accurate records.
  • Gather referral, demographic, and insurance details.
  • Verify physician orders and complete admission procedures.
  • Explain program guidelines, patient rights and responsibilities, HIPAA, copayments, cancellations, and missed appointments.
  • Prepare patient charts and correct errors.
  • Connect cases across Epic and Raintree.
  • Schedule, cancel, and reschedule appointments.
  • Flag scheduling conflicts and work with staff to use resources effectively.
  • Collect copayments and resolve ledger errors.
  • Complete daily and long-term assignments independently.
  • Respond to pagers and email, and adapt to new technology and procedures.
  • Address patient questions and challenging situations professionally.
  • Prepare department reports and handoffs, handle rotating duties and supply orders, and record meeting minutes.
  • Oversee daily office tasks, deadlines, front-desk coverage, and workflow.
  • Review discharge lists and log discharged charts in Retrievex.

Cerințe

  • One to two years of healthcare office experience is required.
  • Strong in-person and telephone customer service skills are required.
  • Prior Epic scheduling and registration experience is preferred.
  • Previous experience interacting with patients and families is preferred.
  • American Heart Association Basic Life Support certification is required, including courses offered through SSH.
  • A high school diploma is preferred.

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