Funding Circle UK este o companie britanică de tehnologie financiară axată pe facilitarea accesului întreprinderilor mici și mijlocii la finanțarea pentru afaceri. Platforma sa online de creditare oferă împrumuturi pe termen fix, finanțare pe termen scurt, linii de credit FlexiPay, carduri de credit pentru afaceri cu rambursare în numerar și împrumuturi în cadrul Growth Guarantee Scheme, în timp ce furnizorii parteneri sprijină finanțarea activelor. Compania deservește întreprinderile care caută capital de lucru, finanțare pentru echipamente sau vehicule și finanțare pentru extindere, combinând cererile digitale cu decizii rapide și asistență din Regatul Unit. Funding Circle UK este autorizată și reglementată de Autoritatea de Conduită Financiară.
Collections Executive - London Hybrid
Support Funding Circle’s small-business borrowers through financial difficulties by managing cash collections, clearing aged debt, and helping prevent loan defaults.
Descriere
- Support SME business owners by assessing their financial circumstances, identifying issues, suggesting solutions, and building trusted relationships
- Provide high-quality customer service while meeting established quality standards
- Assist small-business customers while safeguarding investor returns
- Manage accounts with an emphasis on cash collection and aged-debt resolution
- Help reduce loan defaults
- Organise personal workload and productivity to meet expected service levels
- Handle additional duties as borrower, investor, and business requirements evolve
- Follow applicable regulatory requirements and FCA guidelines
Cerințe
- At least six months of experience in a customer-facing role or environment within financial services
- A track record of consistently meeting targets, SLAs, and KPIs while pursuing continuous improvement
- Strong organisation skills and close attention to detail
- Ability to work across multiple systems at the same time
- Empathy for borrowers and the ability to resolve issues through excellent customer service
- A motivated, deadline-focused approach and the ability to perform under pressure without compromising quality
- Initiative to identify opportunities to use generative AI to streamline daily work and increase personal productivity
- Confidence using approved AI tools safely and effectively
- Availability to work three days per week from the London office
- Eligibility to work in the UK
Beneficii
- Flexible benefit allowance for personal and family needs
- Private medical and dental cover
- Health assessment services
- Access to a digital GP
- Life assurance coverage
- Share scheme participation
- Financial coaching
- Dedicated annual learning allowance
- Electric vehicle scheme
- Cycle-to-work scheme
- Season ticket loans
- Award-winning parental leave policies
- Barista coffee at the London office
- Subsidised Just Eat lunches
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