„Funding Circle UK“ yra Jungtinės Karalystės finansinių technologijų įmonė, siekianti, kad smulkiosioms ir vidutinėms įmonėms verslo finansavimas būtų lengviau prieinamas. Jos internetinė skolinimo platforma siūlo terminuotas paskolas, trumpesnio laikotarpio paskolas, „FlexiPay“ kredito linijas, grynųjų pinigų grąžą suteikiančias verslo kredito korteles ir „Growth Guarantee Scheme“ paskolas, o partneriai papildomai teikia turto finansavimą. Įmonė aptarnauja verslus, kuriems reikia apyvartinio kapitalo, įrangos ar transporto priemonių finansavimo arba lėšų plėtrai, derindama skaitmenines paraiškas su greitais sprendimais ir Jungtinėje Karalystėje teikiama pagalba. „Funding Circle UK“ yra įgaliota ir prižiūrima Finansinio elgesio tarnybos.
Collections Executive - London Hybrid
Support Funding Circle’s small-business borrowers through financial difficulties by managing cash collections, clearing aged debt, and helping prevent loan defaults.
Aprašymas
- Support SME business owners by assessing their financial circumstances, identifying issues, suggesting solutions, and building trusted relationships
- Provide high-quality customer service while meeting established quality standards
- Assist small-business customers while safeguarding investor returns
- Manage accounts with an emphasis on cash collection and aged-debt resolution
- Help reduce loan defaults
- Organise personal workload and productivity to meet expected service levels
- Handle additional duties as borrower, investor, and business requirements evolve
- Follow applicable regulatory requirements and FCA guidelines
Reikalavimai
- At least six months of experience in a customer-facing role or environment within financial services
- A track record of consistently meeting targets, SLAs, and KPIs while pursuing continuous improvement
- Strong organisation skills and close attention to detail
- Ability to work across multiple systems at the same time
- Empathy for borrowers and the ability to resolve issues through excellent customer service
- A motivated, deadline-focused approach and the ability to perform under pressure without compromising quality
- Initiative to identify opportunities to use generative AI to streamline daily work and increase personal productivity
- Confidence using approved AI tools safely and effectively
- Availability to work three days per week from the London office
- Eligibility to work in the UK
Privalumai
- Flexible benefit allowance for personal and family needs
- Private medical and dental cover
- Health assessment services
- Access to a digital GP
- Life assurance coverage
- Share scheme participation
- Financial coaching
- Dedicated annual learning allowance
- Electric vehicle scheme
- Cycle-to-work scheme
- Season ticket loans
- Award-winning parental leave policies
- Barista coffee at the London office
- Subsidised Just Eat lunches
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