Hastings Insurance Company is a regional insurer serving businesses, individuals, and farms through independent local agents. Based in Hastings, Michigan, the company offers commercial, home, auto, and farm coverage, with agent guidance, claims support, and loss control resources to help customers manage risk and choose coverage suited to their needs. Its community-based service model centers on local relationships and customer feedback.
Property Claims Representative – Western Michigan
Investigate, assess, and resolve property claims for Hastings Insurance Company. The role includes field inspections and settlement negotiations across Western Michigan.
Apraksts
- Manage property claims from initial investigation through resolution.
- Investigate losses, determine coverage, assess damages, and negotiate settlements.
- Communicate with policyholders, claimants, agents, and other parties involved.
- Maintain accurate claim reserves and document claim activity.
- Pursue salvage, subrogation, and other ways to reduce claim costs.
- Coordinate with independent adjusters, contractors, and outside experts.
- Identify potential fraud and refer cases to the Special Investigations Unit.
- Work with Underwriting, Loss Control, and Sales.
- Follow applicable regulations, company policies, and claim handling procedures.
- Inspect properties onsite and support investigations throughout the assigned territory.
Prasības
- At least two years of property claims handling experience is preferred, including investigating, evaluating, and resolving property losses.
- A bachelor's degree is preferred; equivalent education, training, and relevant work experience may also qualify.
- Strong knowledge of property coverage, claims investigation, damage assessment, and settlement procedures.
- Strong verbal, written, and interpersonal communication skills, with a commitment to customer service.
- Sound critical thinking, problem-solving, and decision-making skills.
- Effective negotiation and conflict resolution skills.
- Strong organization and time management skills, including the ability to manage competing priorities and an active caseload independently.
- Proficiency with Microsoft Office and claims management systems.
- Ability to work independently and collaborate with colleagues and external partners.
- Ability to obtain and maintain applicable state adjuster licenses and complete continuing education requirements.
- Availability to work Monday through Friday, 8:00 a.m. to 4:30 p.m.
- Ability to travel regularly within the assigned territory and occasionally stay overnight.
- Based in Western Michigan; preference is given to candidates in Grand Rapids, Kalamazoo, or nearby West Michigan areas.
Priekšrocības
- 401(k) with company matching contributions
- Generous paid time off
- Tuition assistance
- Professional development assistance
- Performance-based incentive compensation opportunities
- Company vehicle provided
- Collaborative, down-to-earth culture
- Encouragement to grow professionally
- Competitive pay and benefits