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Markel is a global specialty insurance company serving businesses, individuals, brokers, agents, and wholesale markets. Its portfolio spans commercial and personal coverage, including workers’ compensation, errors and omissions, general liability, property, accident medical, marine, equine mortality, surety, pollution liability, excess and surplus lines, and event, bicycle, and powersports insurance. Markel operates across the United States, Bermuda, and international markets, with online platforms that help customers and producers manage policies, payments, and claims.
Senior Program Claims Examiner at Markel
Senior claims professional handling complex insurance program losses for Markel. The role covers coverage analysis, liability and damage assessment, litigation, reserves, negotiations, and settlements.
Description
- Assess coverage and communicate clear coverage positions
- Lead investigations into loss circumstances and damage severity
- Verify coverage through policy and supporting-document reviews
- Help develop claims guidance and best-practice procedures
- Coordinate loss details for stakeholders and present findings to underwriters and insureds
- Provide technical training to internal colleagues and external contacts
- Assign and oversee work performed by experts and external counsel
- Manage vendors and litigation involving moderately to highly complex claims
- Assess coverage, liability, and damages to establish the insured’s exposure
- Negotiate and resolve claims, generally in litigation
- Draft coverage position letters for litigated matters without external coverage counsel
- Compile information and produce clear claims reports
- Present trial-bound cases to senior claims leaders and underwriters at roundtables
- Provide responsive service throughout the claims lifecycle while meeting service-level agreements
- Set reserves within delegated authority or recommend adjustments to the manager
- Attend mediations, trials, and conferences when required
- Review and analyze records, policy terms, and other documentation to close claims efficiently and cost-effectively
- Support special projects and assist fellow team members
Requirements
- Bachelor’s degree or comparable professional experience
- Hold or qualify for a claims adjuster license
- At least five years of claims-handling experience, or an equivalent combination of education and experience
- Three years of successful experience as a Claims Examiner
- Excellent written and verbal communication abilities
- Strong analytical and problem-solving capabilities
- Effective organizational and time-management skills
- Ability to provide exceptional customer service
- Intermediate proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word
- Ability to collaborate effectively in a team setting
- Commitment to ongoing improvement
- US work authorization is required
- Markel does not offer visa sponsorship for this role now or in the future
Benefits
- Choice of health, dental, and vision insurance plans
- Optional life, disability, and AD&D coverage
- 401(k) plan with employer matching contributions
- Employee Stock Purchase Plan
- Paid time off
- Company and floating holidays
- Parental leave
- Hybrid schedule with three office days and two remote days
- Fully remote work option
- Eligibility for the annual incentive plan
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