GitLab
GitLab
GitLab develops an AI-powered DevSecOps platform that brings software development, security, and operations together in one environment. Its products support source code management, AI-assisted development, CI/CD automation, compliance, and vulnerability management across the software delivery lifecycle. GitLab serves organizations looking to coordinate engineering, security, and operations workflows while delivering software more efficiently. Job seekers exploring roles at GitLab may find opportunities connected to software engineering, cloud infrastructure, cybersecurity, artificial intelligence, product development, and other functions supporting its unified platform.

Senior Professional Services Engineer at GitLab, Japan Remote

Senior Professional Services Engineer supporting Japanese customers with GitLab installations, migrations, training, and advisory engagements. This remote role leads cloud deployments, customer projects, and technical mentoring.

Description

  • Deliver GitLab Professional Services engagements covering installation, migration, training, and advisory work.
  • Plan and implement deployments ranging from single-node Omnibus installations to large reference architectures with Infrastructure as Code and Configuration as Code.
  • Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab.
  • Work with Engagement Managers and Project Managers to strengthen delivery consistency and improve processes.
  • Act as a technical advisor by converting customer goals and constraints into implementation plans and clear next steps.
  • Collaborate with GitLab product and engineering teams to resolve customer blockers and communicate customer feedback.
  • Provide mentorship to Associate and Intermediate Professional Services Engineers.
  • Own and deliver multiple customer engagements as the primary or lead engineer.

Requirements

  • Professional experience with one or more Infrastructure as Code or Configuration as Code tools, including Terraform, Ansible, Packer, Puppet, or Chef.
  • Professional experience with at least two cloud providers, such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
  • Experience using, deploying, or configuring GitLab, along with a strong understanding of Git and source control workflows.
  • Experience delivering customer-facing services such as installations, migrations, training, and advisory engagements across GitLab’s capabilities.
  • Demonstrated ability to manage projects independently and lead or guide other Professional Services Engineers on complex engagements.
  • Strong written and verbal communication skills in English.
  • Ability to diagnose root causes, evaluate options and tradeoffs, and drive issues to resolution while managing multiple customer engagements.
  • Ability to collaborate effectively in a fully remote organization through clear writing, documentation, asynchronous communication, and alignment with GitLab’s values.
  • Must be based in Japan and have full working rights in Japan.

Benefits

  • Programs and resources supporting health, financial security, and overall well-being.
  • Flexible paid time off.
  • Team Member Resource Groups.
  • Equity compensation and an employee stock purchase plan.
  • Growth and Development Fund.
  • Parental leave.
  • Fully remote work with a largely asynchronous operating model.

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