T-Mobile
T-Mobile
T-Mobile is a United States wireless telecommunications company built around its “Un-carrier” approach to mobile services and customer experience. Its business spans wireless connectivity, flexible plans, and continued 5G network expansion, while its career opportunities include business sales, technology, and customer experience. T-Mobile also highlights employee support through benefits such as health insurance, parental leave, and education programs, reflecting its focus on creating strong experiences for both employees and customers.

Senior Field Technician, Wireless Network at T-Mobile

Support T-Mobile wireless network performance and reliability across north-central Missouri and northeast Kansas. Resolve outages, manage smaller projects, and improve maintenance processes.

Description

  • Provide technical support for wireless network performance issues
  • Support efforts to resolve network outages
  • Manage smaller projects or defined portions of larger projects
  • Provide accurate updates on project status and progress
  • Recommend process improvements for maintenance and repair work
  • Help senior technicians create job aids, scopes of work, and procedural documentation
  • Complete required training to stay current on systems, products, and organizational standards
  • Handle additional duties and projects assigned by business management
  • Maintain and enhance network performance and reliability
  • Provide technical assistance while advancing operational processes

Requirements

  • Bachelor's degree, or an equivalent combination of education and experience (Required)
  • Vocational or technical training in a related field (Preferred)
  • 2–4 years of experience in field operations and maintenance (Preferred)
  • 2–4 years of experience in wireless telecommunications or a related area (Preferred)
  • Knowledge of 5G New Radio (NR) (Required)
  • Knowledge of base station systems (Required)
  • Knowledge of continuous development practices (Required)
  • Knowledge of disaster recovery planning (Required)
  • Knowledge of network troubleshooting (Required)
  • Knowledge of project management (Required)
  • Knowledge of radio access networks (RAN) (Required)
  • Knowledge of technical support (Required)
  • Knowledge of wireless backhaul (Required)
  • Must be at least 18 years old and legally authorized to work in the United States
  • Willingness to travel is required; this is a DOT-regulated position, and candidates should live in north-central Missouri through northeast Kansas or be able to relocate when hired
  • Travel is required
  • DOT-regulated position
  • Candidates should live in north-central Missouri to northeast Kansas or be able to relocate at the time of hire

Benefits

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k) plan
  • Free year-round financial coaching
  • Annual bonus or periodic sales incentive or bonus, depending on the role
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family-building benefits
  • Backup care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability coverage
  • Voluntary accidental death and dismemberment (AD&D) coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Discounts on mobile service and home internet
  • Pet insurance
  • Commuter and transit programs
  • Career growth opportunities

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