Nokia
Nokia
Nokia is a global B2B technology company focused on telecommunications, enterprise networking, and digital infrastructure. It develops secure and resilient network solutions for service providers, businesses, and public-sector organizations, helping connect people, machines, and devices at scale. Its work includes 5G, artificial intelligence, and quantum-safe networking, alongside research and long-term technology development through Nokia Bell Labs. Job seekers exploring Nokia may find opportunities connected to network engineering, telecommunications, enterprise technology, infrastructure, and advanced research.

Senior Customer Operations Manager at Nokia - Dallas, TX (Hybrid)

Lead hyperscale customer fulfillment at Nokia by coordinating supply planning, delivery execution, forecasting, and shortage mitigation.

Description

  • Serve as the operations point of contact for the Customer team and customers on order fulfillment and escalations.
  • Execute supply chain management activities.
  • Enhance supply chain design by applying established best practices and business expertise.
  • Support supply chain processes and execution while improving profitability and operational efficiency.
  • Coordinate Demand Planning and S&OP alignment across Sales, PLM, and Supply Chain.
  • Support pre-sales by assessing logistics requirements and planning supply chain and logistics execution.
  • Support logistics execution processes and track and control business performance targets.
  • Manage delivery schedules, identify improvement opportunities, resolve supply shortages, coordinate mitigation, and provide daily and weekly updates.
  • Lead allocation planning for designated customers during supply chain shortages.
  • Own hardware revenue forecasting, align forecasts with the Business Controller and execution plan, and lead risk mitigation.

Requirements

  • At least 15 years of experience in supply chain management and order fulfillment.
  • Bachelor's degree or equivalent practical experience.
  • Expert-level proficiency with Kinaxis, SAP, and Microsoft Office tools.
  • Proficiency in requirements analysis, stakeholder management, and process improvement.
  • Strong communication skills with the ability to manage complex relationships.
  • Experience with AI agentic tools is preferred.
  • Familiarity with hyperscale business requirements is preferred.
  • NSA/CAPS approval is required.
  • Ability to work in a hybrid arrangement in Dallas, Texas.

Benefits

  • Corporate retirement savings plan.
  • Health and dental coverage.
  • Short-term and long-term disability coverage.
  • Company-paid life insurance and AD&D coverage at twice base pay.
  • Optional or supplemental life and AD&D insurance for employees, spouses, and children.
  • Paid holidays and vacation time.
  • Employee Stock Purchase Plan.
  • Tuition Assistance Plan.
  • Adoption assistance.
  • Employee Assistance Program and Work/Life Resource Program.
  • Laptop support with ordering.

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