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SMG is a UK commerce and retail media group bringing together Threefold, Capture, and Plan-Apps. Threefold helps retailers build and operate retail media networks, while Capture develops retail media strategies for brands. Plan-Apps combines cloud-based technology with consultancy to help consumer packaged goods companies plan, manage, and improve commerce marketing campaigns. Drawing on more than 15 years of experience connecting brands with shoppers, SMG works across consulting, marketing, and logistics and supports teams focused on the growth of retail media.
Senior Client Manager, Retail Media
Lead POS compliance and in-store media delivery for Morrisons Media Group, coordinating partners, campaigns and compliance insight. Manage and support four junior colleagues while improving processes, reporting and technology.
Description
- Lead the end-to-end point-of-sale compliance solution across the supermarket estate.
- Oversee third-party compliance partners, tracking service standards and performance and ensuring they meet delivery commitments.
- Analyze compliance data to identify problems, address root causes and improve performance.
- Coordinate MMG teams, Morrisons stakeholders and external partners, resolving issues and handling escalations.
- Improve processes, reporting, data and partner technology, including API integrations and AI quality checks.
- Work with Client and Campaign teams to manage compliance risks and protect supplier investment and MMG income.
- Manage four junior colleagues and ensure campaigns meet commercial agreements, approved media plans and deadlines.
Requirements
- Excellent organizational skills and attention to detail.
- Substantial retail media experience, particularly in point-of-sale and in-store media.
- Confidence and credibility when working with senior stakeholders.
- Experience managing or mentoring colleagues.
Benefits
- 10% discretionary bonus.
- £1,800 annual wellbeing fund in addition to salary.
- Free Headspace subscription.
- £500 annual learning fund.
- Four additional wellbeing days off per year.
- Annual summer conference and celebrations throughout the year.
- 4 p.m. finish every Friday.
- Flexible and hybrid working.
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