Capgemini
Capgemini
Capgemini is a consulting and technology services company that helps organizations transform and manage their operations. Its work spans industries including aerospace, automotive, banking, healthcare, and logistics, with services covering cloud, cybersecurity, data and artificial intelligence, and enterprise management. Capgemini also focuses on innovation and sustainability as part of its approach to digital transformation. The company hires across a broad range of professions and experience levels, with an emphasis on building an innovative and diverse workforce.

Salesforce Experience Cloud Specialist (Madrid, Hybrid)

Join Capgemini as a Salesforce Experience Cloud Specialist designing B2B, B2C, and self-service portals. Connect Salesforce with cloud, data, and AI solutions to improve digital experiences.

Description

  • Contribute to digital transformation initiatives focused on improving customer, partner, and employee experiences
  • Design, implement, and enhance B2B, B2C, and self-service portals on Salesforce Experience Cloud
  • Ensure integration with Sales Cloud, Service Cloud, Data Cloud, and AI-powered solutions
  • Define the functional and technical architecture for digital portals
  • Configure both standard and customized components
  • Create digital experiences tailored to customers, partners, and employees
  • Manage identity, authentication, and authorization processes
  • Integrate Salesforce with external corporate systems
  • Configure personalization, audience segmentation, and dynamic content
  • Improve portal performance, accessibility, and user experience
  • Work closely with business, UX/UI, architecture, and development teams
  • Produce functional and technical documentation
  • Support functional testing, UAT, and production deployments

Requirements

  • Experience designing, implementing, and enhancing B2B, B2C, and self-service portals on Salesforce
  • Experience designing and developing solutions with Salesforce Experience Cloud
  • Ability to define functional and technical architectures for B2B, B2C, and Partner Community portals
  • Experience configuring standard and customized components
  • Knowledge of identity, authentication, and authorization management
  • Experience integrating Salesforce with Sales Cloud, Service Cloud, and external corporate systems
  • Experience configuring personalization, segmentation, and dynamic content
  • Knowledge of performance, accessibility, and user experience optimization
  • Participation in Customer 360 and digital transformation initiatives
  • Ability to prepare functional and technical documentation
  • Experience supporting functional testing, UAT, and production deployments
  • A disability certificate is considered an advantage

Benefits

  • Flexible Compensation Plan including childcare vouchers, health insurance, meal cards or meal subsidies, transportation, and training
  • Flexible hybrid remote-work model
  • 24 vacation days, two personal days, and December 24 and 31 off
  • Option to purchase up to seven additional vacation days per year
  • FlexAbroad allows remote work from another country for up to 45 days
  • Ongoing training and certification opportunities
  • Free access to Udemy, Pluralsight, Harvard Manager Mentor, and Education First language courses
  • Wellbeing HUB programs and policies supporting physical and mental health
  • Opportunities to participate in volunteering and social-impact initiatives
  • Access to talks, masterclasses, demos, and challenges
  • Work environment built on trust and autonomy

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