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Whole Family Health Center
Whole Family Health Center
51 – 200 Employees
HealthcareNon-profit
Whole Family Health Center is a nonprofit community health center and federally qualified health center look-alike serving Florida’s Treasure Coast since 1995. Its integrated care model brings together adult and pediatric primary care, women’s health, behavioral health, infectious disease services, cancer screening, care management, social services, mobile clinics, and on-site pharmacy and laboratory services. Through The Pierone Research Institute, the organization also participates in clinical research, including NIAID COVID-19 trials. Whole Family Health Center focuses on compassionate, affordable healthcare for the wider community, with particular attention to people who have limited access to resources.
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Referral Coordinator – Vero Beach, Florida (Onsite)

Coordinate patient referrals, prior authorizations, appointments, and medical records for Whole Family Health Center in Vero Beach, Florida. Serve as a key liaison among patients, families, providers, insurers, and specialists.

USUnited StatesFLFloridaOn-siteFull-timeJuniorNo degree requiredEnglish RequiredGeneralReferral Coordinator

Description

  • Manage office communications, supplies, equipment, and patient service
  • Collaborate with clinical staff and connect patients with providers
  • Coordinate care and services between WFHC and external providers
  • Handle clerical tasks such as phone support, copying, faxing, and customer service
  • Schedule diagnostic tests and specialty appointments
  • Record referrals and patient information in charts and the electronic health record
  • Monitor referral status and documentation to support team communication and patient safety
  • Register patients using demographic and insurance details
  • Compile clinical history and referral materials
  • Share clinical information with specialists in line with referral requirements
  • Obtain prior authorizations and communicate with insurance companies
  • Provide medical details, including history, diagnosis, and prognosis
  • Supply medical information to financial services to support reimbursement
  • Explain referral details and expectations to patients
  • Guide patients and families through the healthcare system and serve as their primary contact
  • Work with insurance carriers to secure approval for required supplies and services when necessary
  • Follow up on referrals and scheduled visits
  • Request and monitor medical records and reports
  • Update patient charts with specialist consultations, hospital stays, emergency visits, and community resources
  • Participate in relevant educational programs
  • Complete additional assigned responsibilities

Requirements

  • High school diploma or GED is required
  • A college degree is preferred
  • Cross-training in electronic medical records, scheduling software, and Microsoft Outlook is required
  • One to three years of progressive experience in a medical office setting
  • Level 2 background clearance is required
  • Required vaccinations and a PPD test must be completed upon hire
  • Strong verbal and written communication skills
  • Spanish, Creole, or both are advantageous
  • Ability to manage multiple tasks in a fast-paced setting
  • Detail-oriented, patient-focused, and able to work with minimal supervision
  • Effective patient assessment skills
  • Ability to prioritize work and manage space and time efficiently
  • Critical and logical thinking skills
  • Occasional travel between locations may be required for coverage

Benefits

  • No benefits, perks, or additional compensation are specified.

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