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Referral Coordinator – Vero Beach, Florida (Onsite)
Coordinate patient referrals, prior authorizations, appointments, and medical records for Whole Family Health Center in Vero Beach, Florida. Serve as a key liaison among patients, families, providers, insurers, and specialists.
विवरण
- Manage office communications, supplies, equipment, and patient service
- Collaborate with clinical staff and connect patients with providers
- Coordinate care and services between WFHC and external providers
- Handle clerical tasks such as phone support, copying, faxing, and customer service
- Schedule diagnostic tests and specialty appointments
- Record referrals and patient information in charts and the electronic health record
- Monitor referral status and documentation to support team communication and patient safety
- Register patients using demographic and insurance details
- Compile clinical history and referral materials
- Share clinical information with specialists in line with referral requirements
- Obtain prior authorizations and communicate with insurance companies
- Provide medical details, including history, diagnosis, and prognosis
- Supply medical information to financial services to support reimbursement
- Explain referral details and expectations to patients
- Guide patients and families through the healthcare system and serve as their primary contact
- Work with insurance carriers to secure approval for required supplies and services when necessary
- Follow up on referrals and scheduled visits
- Request and monitor medical records and reports
- Update patient charts with specialist consultations, hospital stays, emergency visits, and community resources
- Participate in relevant educational programs
- Complete additional assigned responsibilities
आवश्यकताएँ
- High school diploma or GED is required
- A college degree is preferred
- Cross-training in electronic medical records, scheduling software, and Microsoft Outlook is required
- One to three years of progressive experience in a medical office setting
- Level 2 background clearance is required
- Required vaccinations and a PPD test must be completed upon hire
- Strong verbal and written communication skills
- Spanish, Creole, or both are advantageous
- Ability to manage multiple tasks in a fast-paced setting
- Detail-oriented, patient-focused, and able to work with minimal supervision
- Effective patient assessment skills
- Ability to prioritize work and manage space and time efficiently
- Critical and logical thinking skills
- Occasional travel between locations may be required for coverage
लाभ
- No benefits, perks, or additional compensation are specified.
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