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OpsLevel
OpsLevel
51 – 200 Employees
B2BEnterpriseSaaS
OpsLevel is a B2B SaaS company building an internal developer portal for engineering teams. Its platform gives developers self-serve access to the tools, service knowledge, and operational context they need to own and understand production infrastructure. By centralizing essential resources and reducing operational friction, OpsLevel supports more efficient software development and infrastructure operations. The company’s team works on products for enterprises seeking clearer, more accessible ways to manage developer workflows and production systems.
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Product Engineer - Ruby on Rails and GraphQL - Canada Remote

Own customer-focused features for OpsLevel’s agentic software delivery platform. Build Rails, GraphQL, and MySQL systems while advancing AI-assisted engineering workflows.

CACanadaRemoteFull-timeMiddleSeniorEnglish RequiredFull-stack EngineerSoftware Engineer
AWSDjangoDockerGraphQLJavaScriptKubernetesMySQLNode.jsRDBMSRedisRubyRuby on RailsSpringTerraformVue.js

Description

  • Own product challenges from understanding customer needs through solution design, implementation, launch, and iteration.
  • Partner with product, UX, and engineering teams to deliver customer-focused solutions.
  • Engage with customers through calls, support discussions, and direct observation of product usage.
  • Write thoroughly tested code and provide constructive code reviews.
  • Use coding agents while improving their context, tooling, and safeguards.
  • Help develop the internal software factory that routes work from Linear to agents and human review.
  • Track technical debt and drive architectural improvements.
  • Establish and champion best practices for Ruby on Rails, GraphQL, and database design.
  • Develop private and public GraphQL APIs for the frontend, CLI, and customer automation.
  • Lead technical investigations and create working prototypes.
  • Deliver work reliably and communicate promptly when plans or timelines are at risk.
  • Mentor teammates and contribute to their professional development.
  • Participate in on-call troubleshooting across Ruby on Rails, Vue.js, GraphQL, and MySQL.

Requirements

  • At least five years of Ruby on Rails experience, or seven years using a comparable web framework such as Spring, Django, or Node.js.
  • Experience designing architectures with clear interface boundaries and separation of concerns.
  • Practical experience applying SOLID principles.
  • Strong proficiency with Rails.
  • Experience designing performant MySQL data models.
  • Knowledge of RDBMS structuring, indexing, denormalization, and diagnosing and resolving slow queries.
  • Experience building with AI tools and sound judgment about where they are effective.
  • Strong product instincts and the ability to understand user needs before designing solutions.
  • Nice to have: experience developing agent systems beyond autocomplete, including evaluation harnesses, custom tools, MCP servers, or internal workflows.
  • Nice to have: experience with AWS, Docker, Kubernetes, Terraform, Rails job systems such as Sidekiq, Redis, and large-scale web applications.
  • Ability to join an on-call rotation.
  • Based in North America and authorized to work in the selected country.

Benefits

  • Equity is included in the compensation package.
  • Fully remote work arrangement.
  • Inclusive and welcoming workplace.
  • Recruitment-process accommodations are available.
  • A working webcam and microphone are required for interviews, ideally with a quiet setting and minimal background noise.

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