UMB Bank is a financial services company serving personal, business, and institutional customers through banking, finance, and fintech offerings. Its personal banking services include checking and savings accounts, credit cards, loans, and wealth management. Businesses can access lending, cash flow management, capital finance, credit card, and employee benefit solutions, while institutional clients are supported through capital markets, fund services, and institutional and fintech banking. Founded in 1913, UMB Bank applies sector-specific financial expertise to the needs of individuals, companies, and institutions.
Personal Banker II - UMB Bank - Kansas City, MO
Build customer relationships and recommend banking and lending solutions as a Personal Banker II at UMB Bank in Kansas City. Manage consumer loan opportunities while delivering accurate, relationship-focused branch service.
Description
- Understand customers’ financial goals through tailored questions and connect them with appropriate banking solutions.
- Build and manage a loan pipeline by prospecting and cross-selling home equity products, unsecured personal loans, auto loans, and mortgage referrals.
- Generate consumer lending opportunities through networking, customer discussions, business development, and proactive outreach.
- Process transactions, oversee a cash drawer, and complete bank documentation in line with legal and industry standards.
- Pursue daily performance targets while managing competing priorities and providing an exceptional customer experience.
- Complete additional responsibilities as assigned.
Requirements
- High school diploma or equivalent.
- Two years of retail banking sales experience or comparable relevant experience.
- Reliable transportation.
- Availability to work branch hours, including weekends and some evenings.
- Ability to obtain NMLS registration within 90 days.
- Capacity to learn products, services, and procedures quickly and accurately.
- Basic math proficiency and the ability to solve problems within established risk parameters and tolerances.
- Demonstrated ability to build personal connections, engage and educate customers, ask open-ended questions, and listen effectively to establish trust and lasting relationships.
- Strong business development skills, including growing a personal book of business through campaign offers, lead prospecting, service-to-sales conversations, and referrals from centers of influence.
- Ability to succeed in a high-energy, sales-oriented team environment and apply coaching and feedback.
- Expert product knowledge and strong conversational skills.
- Compelling communication, a positive professional image, effective problem-solving skills, and a focus on positive outcomes.
- Careful attention to detail when completing documents or explaining product features and benefits.
- College degree or military equivalent strongly preferred.
- Bilingual skills are a bonus.
Benefits
- Comprehensive training in UMB products and services, the sales process, and financial solution delivery.
- Mentorship and guidance from UMB leaders.
- Paid time off.
- 401(k) matching program.
- Annual incentive pay.
- Paid holidays.
- Company-sponsored medical, dental, vision, and other insurance coverage.
- Health savings accounts.
- Flexible spending accounts.
- Dependent care accounts.
- Adoption assistance.
- Employee assistance program.
- Fitness reimbursement.
- Tuition reimbursement.
- Associate wellbeing program.
- Associate emergency fund.
- Associate banking benefits.