Bank of America is a global financial institution operating across banking, finance, and fintech. Its services include personal banking, small-business support, wealth management, investment services, and access to capital markets for individuals, businesses, and institutions. The company also focuses on responsible growth through sustainable finance, diversity initiatives, and community development programs.
Operations Consultant, Lending Quality Assurance – Bank of America, Jacksonville Onsite
Support quality assurance for Bank of America’s Syndicated and Corporate Lending Fulfillment teams. Interpret loan agreements, analyze QA data, and drive issues through resolution.
Description
- Resolve complex operational problems and research and execute complex transactions for a site or business unit.
- Advise on the design, development, and implementation of complex products, systems, and services in an operations setting.
- Advise on projects and lead team activities related to special initiatives.
- Act as a technical authority on operations processes and their implications for other groups.
- Evaluate current-state processes and help develop future-state approaches.
- Facilitate the implementation of programs and initiatives.
- Define and recommend responsibilities and accountability for key programs and projects.
- Conduct quality assurance reviews and help ensure their effectiveness for Syndicated and Corporate Lending Fulfillment teams.
- Interpret loan agreements and related documentation.
- Validate loan agreement details in the system of record.
- Communicate errors to business partners and track corrective actions through resolution.
- Identify and escalate material or recurring processing issues.
- Evaluate QA routines and implement process improvements.
- Analyze QA data and recommend enhancements to processes, controls, or systems.
- Prepare and manage reports for line-of-business managers and stakeholders.
- Support complex root cause analysis.
- May manage associates through coaching, talent development, risk management, and delivery of business outcomes.
Requirements
- Understanding of loan structures, loan agreements, and credit regulations.
- Knowledge of loan accounting and reconciliation processes.
- Ability to accurately interpret credit agreements and supporting loan documentation.
- Proficiency with Microsoft Excel, PowerPoint, and Word.
- Ability to analyze QA results and identify process or control gaps.
- Working knowledge of the Loan IQ application.
- Ability to identify errors and track them through resolution.
- Ability to collaborate across Operations and Technology teams.
- Three or more years of experience in credit fulfillment or syndicated loan processing is desirable.
- Knowledge of Syndicated and Corporate Lending processes is desirable.
Benefits
- Affordable, competitive, and flexible benefits.
- Resources supporting physical, emotional, and financial well-being.
- Opportunities to learn, grow, and make an impact.
- Career development opportunities.
- Inclusive workplace culture.
- In-office environment that supports collaboration, engagement, and career development.