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Equip
Equip
201 – 500 Employees
H1B Visa SponsorHealthcareHealthcare InsuranceWellness
Equip is a healthcare company providing virtual, evidence-based treatment for eating disorders. Its family-based care model brings together therapists, dietitians, medical providers, family mentors, and peer mentors in a five-person team, integrating medical, psychological, and nutritional support. Equip’s programs are designed to fit family schedules and support recovery for people of all ages across the United States. The company hires for work supporting this virtual care model.
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Director of Business Operations at Equip (Remote, US)

Lead Care Operations strategy and scale Equip’s virtual eating disorder treatment program. Oversee analytics, process improvement, and performance systems.

USUnited States
$140,000 – $175,000 / year
RemoteFull-timeLeadEnglish RequiredBusiness Operations
SQL

Description

  • Set strategic plans, goals, and operating rhythms for the Care Operations department.
  • Manage and develop analysts and project managers, overseeing performance and growth.
  • Deliver improvements to operational efficiency, regulatory compliance, and patient and provider experience.
  • Use data analysis and operational reporting to identify trends, diagnose causes, and develop scalable action plans.
  • Work with cross-functional leaders to design, pilot, and implement standard processes, project plans, and change strategies.
  • Create tracking frameworks, operating metrics, and dashboards to support accountability and quality control.
  • Build scalable operating infrastructure, documented best practices, and continuous improvement practices.
  • Take on other assigned duties.

Requirements

  • At least five years of experience in business operations, management consulting, program management, or a related field in healthcare or a high-growth setting.
  • Bachelor’s degree in business, operations, healthcare administration, or a related field, or equivalent practical experience.
  • Experience managing direct reports, including analysts or project managers, and supporting team performance.
  • Experience leading strategic projects from start to finish, including process improvement and change management.
  • Experience writing SQL to query complex datasets and turn operational data into actionable insights.
  • Ability to design, pilot, and implement scalable processes across cross-functional teams.
  • Proficiency with data analysis and spreadsheet tools, such as Excel and Google Sheets.
  • Ability to balance competing priorities, solve complex operational challenges, and communicate effectively with senior stakeholders.
  • Must be legally authorized to work in the United States.
  • Must not require employment visa sponsorship now or in the future.

Benefits

  • Potential annual performance bonus of 20%.
  • Flexible paid time off, with three to five weeks per year recommended.
  • 11 paid company holidays.
  • Parental leave.
  • Medical, dental, vision, life, and AD&D insurance.
  • Equip covers a significant share of benefit premiums for individuals and families.
  • Spring Health mental health coverage through Guardian, fully paid by the employer.
  • Five free therapy sessions and five free coaching sessions each year for you and each dependent.
  • Employee Assistance Program.
  • HealthJoy healthcare concierge platform, fully paid by the employer.
  • 401(k) option.
  • $50 monthly stipend for home internet expenses.
  • Initial work-from-home stipend of up to $500.
  • $200 home office stipend at the three-year mark and every other year after that.
  • Company laptop.

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