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Contexture is a nonprofit healthcare organization that helps communities use health information to improve care and wellbeing. Operating as a regional health information organization in the western United States, it provides strategic, technical, and administrative support for information-sharing initiatives, including actionable data and analysis for healthcare and community partners. Founded in 2021, Contexture brings together expertise across healthcare, consulting, and nonprofit operations to strengthen connections between information and better health outcomes.
Business Development Operations Manager
Support Contexture’s healthcare information exchange business development through Salesforce reporting, sales operations, conference coordination, and process management.
Description
- Provide administrative support to Contexture’s Business Development, Operations, and Engagement Department.
- Track sales and program data and report on forecasts and performance.
- Build and maintain Salesforce reports and dashboards for department, regional, and individual performance metrics.
- Source data to guide targeted outreach, engagement, and sales.
- Enter data in relevant business applications.
- Respond to external inquiries received through shared inboxes and voicemail.
- Support sales and contracting, including preparing outreach documents and presentations.
- Manage industry conference and event exhibits with the Marketing team.
- Coordinate conference deadlines, registrations, schedules, staffing, budgets, planning meetings, supplies, giveaways, and follow-up communications.
- Align conference materials, messaging, and themes with Marketing.
- Research conference opportunities and coordinate events, conferences, and presentations.
- Oversee corporate business development and growth memberships.
- Create and maintain departmental SOPs, Salesforce desktops, onboarding and training materials, and related collateral.
- Use Visio to document and improve workflows and handoffs between departments.
- Collect information from internal teams and respond to general inquiries.
- Handle operational, administrative, and other assigned tasks.
Requirements
- Must live in Phoenix, Arizona; Denver, Colorado; or Grand Junction, Colorado.
- At least three years of consultative sales or consulting experience with payers and life insurance groups; healthcare IT or clinical experience is preferred.
- Bachelor’s degree in Business, Healthcare Management, Information Systems, or a related field; directly relevant work experience may be accepted instead.
- Strong working knowledge of Microsoft products, including Excel and Visio.
- Excellent communication, influencing, partnering, verbal, written, and interpersonal skills.
- Strong critical analysis and strategic planning skills.
- Knowledge of clinical workflows.
- Understanding of the health information exchange (HIE) landscape, including its functionality, health IT technology, and policy.
- Record of managing a sales funnel and closing service contracts with payers, ideally nationwide.
- Proven ability to build relationships, identify customer needs, and define value propositions.
- Experience working comfortably with senior executives.
- Excellent project management and advanced multitasking skills.
- Experience with CRM systems; Salesforce knowledge is preferred.
- Valid driver’s license.
- Able to work in an entrepreneurial, fast-paced, diverse, results-focused environment.
- Able to adapt to shifting priorities and evolving processes.
- Willing to proactively help develop best practices.
- Able to plan strategically and execute tactically.
- Strong initiative and work ethic, with comfort handling ambiguity.
- Able to make sound decisions with limited information.
- Self-starting, assertive, and focused on results and success.
- Team-oriented, with personal accountability for organizational goals.
- Able to drive periodically to client sites, conferences, and events; limited travel may be needed.
- Available occasionally to work outside regular hours.
- Must comply with laws, regulations, organizational policies, and requirements for handling sensitive information.
Benefits
- Comprehensive benefits package.
- Local work-from-home opportunities.
- Reasonable accommodations for people with disabilities.
- Equal opportunity employment.
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