Kinaxis
Kinaxis
Kinaxis develops supply chain orchestration software that helps organizations plan, manage, and respond to complex operations. Its Maestro platform combines AI-infused planning, advanced analytics, and real-time data visibility to support more informed decisions across the supply chain. The company’s solutions are relevant to organizations in areas including manufacturing, healthcare, and consulting, with a focus on improving efficiency, anticipating demand, and adapting quickly when disruptions occur.

Business Analyst Co-op Intern — Kinaxis, Ottawa Hybrid

Support Salesforce, enterprise applications, and process automation at Kinaxis in a hybrid Ottawa internship. Translate business needs into scalable solutions while contributing to Agile delivery and technology-enabled process improvement.

Description

  • Work with stakeholders, developers, administrators, and solution architects to understand processes and turn business needs into scalable technology solutions.
  • Help administer and support Salesforce and other business-critical go-to-market applications.
  • Triage and resolve incidents, service requests, enhancements, and user questions through daily ticket operations.
  • Contribute to requirements gathering, process analysis, impact assessments, testing, and solution validation.
  • Support the configuration, testing, and rollout of low-code solutions and automation initiatives.
  • Develop and update application documentation, knowledge articles, user guides, and training resources.
  • Work with Agile teams on backlog refinement, sprint planning, testing, and release activities.
  • Lead or support meetings, workshops, and stakeholder discussions while recording feedback and action items.
  • Find ways to simplify, automate, and improve business processes.
  • Deliver application support, troubleshooting, and user training.
  • Assist with special projects and strategic initiatives as needed.

Requirements

  • Currently studying Software Engineering, Information Systems, Business Technology Management, Engineering, or a related field.
  • Currently enrolled in full-time education or graduating within 12 months after the placement ends.
  • Strong interest in business systems, software delivery, enterprise applications, and technology-driven transformation.
  • Experience with, or willingness to learn, low-code or no-code platforms such as Salesforce.
  • Able to perform effectively in a fast-paced, high-pressure environment with competing priorities and deadlines.
  • Strong analytical and problem-solving abilities.
  • Able to investigate issues, determine root causes, and propose solutions.
  • Comfortable communicating with both technical and non-technical stakeholders.
  • Strong written and verbal communication skills.
  • Able to document requirements, processes, and findings clearly.
  • Highly organized and attentive to detail.
  • Able to manage several tasks at once.
  • Self-directed, curious, and motivated to learn technologies and business processes.
  • Shows initiative, accountability, and a customer-focused approach.
  • Knowledge of Agile methods, user story management, testing, or software development lifecycle concepts is an asset.
  • Salesforce administration, automation, reporting, dashboard, security, or development experience is an asset.
  • Salesforce Trailhead badges, Superbadges, or certifications are an asset.
  • Experience on a software development, application support, or IT delivery team is an asset.
  • Familiarity with release management processes is an asset.
  • Experience supporting business-critical corporate applications is an asset.
  • Able to work from the Ottawa office at least three days per week.

Benefits

  • Flexible vacation and company-wide Kinaxis Days off.
  • Flexible working arrangements.
  • Programs supporting physical and mental well-being.
  • Regular virtual fitness classes.
  • Mentoring, training, and career development opportunities.
  • Recognition programs and referral rewards.
  • Hackathon opportunities.
  • Recruitment accommodations available upon request.
  • Inclusive community and accessibility support.

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