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KeyBank is a full-service banking and financial services company serving individuals, small businesses, and large institutions. Its offerings span personal and business banking, lending, mortgages, credit cards, wealth management, investment services, and credit lines, supported by online and mobile banking tools. KeyBank also provides financial wellness resources designed to help customers build practical money-management skills, address debt, and work toward their financial goals.
AML Detection Quality Control Manager - KeyBank Hybrid
Lead AML detection quality control, alert-review accuracy, reporting, and analyst development at KeyBank. Hybrid role supporting financial-crime operations in the Buffalo or Cleveland areas.
United States
New York
Ohio$96,000 – $181,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredFinancial CrimeDescription
- Lead and develop a team of AML Detection Quality Control Analysts
- Direct daily quality-control operations and ensure timely alert disposition reviews
- Administer scorecards and oversee review quality, feedback, analytical accuracy, documentation, procedures, and escalations
- Analyze quality trends, recurring deficiencies, systemic issues, and emerging risks; create action plans and escalate concerns
- Act as an independent control partner to AML Detection leadership, Risk, Compliance, Training, Quality Assurance, and related stakeholders
- Produce and present quality reports, scorecards, dashboards, trend analyses, capacity insights, and executive updates
- Drive or support process improvements, procedure revisions, technology changes, automation, and change management
- Support audits, compliance reviews, regulatory examinations, control documentation, issue remediation, and management responses
- Oversee employee development, production management, quality reporting, procedure ownership, audit support, and escalation management
Requirements
- Bachelor’s degree or equivalent professional experience
- At least five years of experience in AML detection or investigations
- At least two years of leadership, supervisory, or team lead experience
- Working knowledge of the Bank Secrecy Act, anti-money laundering controls, suspicious activity detection, transaction monitoring, and financial-crime risk management
- Strong written and verbal communication skills
- Strong analytical and problem-solving capabilities
- Ability to influence partners across multiple departments
- Experience interpreting policies, procedures, and regulatory expectations
- Proficiency with reporting tools, Microsoft Office applications, and case management systems
- Experience managing or supporting a quality-control or quality-assurance function
- Experience in Financial Crimes Risk Management or a comparable environment
- Relevant certifications, such as CAMS or CFCS
Benefits
- May qualify for incentive compensation, including production, commission, or discretionary incentives
- Flexible workspace arrangements may be available for roles suited to a mobile environment
- In-office work is prioritized, with flexibility available in applicable circumstances
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