Customer Service Specialist at TDCX — Singapore (On-site)
TDCX
Support TDCX customers across communication channels, resolve service issues and help improve customer satisfaction. The role is based on-site in Singapore.
खोलें
Johnson & Johnson एक वैश्विक स्वास्थ्य सेवा कंपनी है, जो नवीन दवाओं और चिकित्सा प्रौद्योगिकी के क्षेत्र में काम करती है। इसकी टीमें ऑन्कोलॉजी, इम्यूनोलॉजी, न्यूरोसाइंस, विशेष नेत्र विज्ञान, इंटरवेंशनल केयर और ऑर्थोपेडिक्स में समाधान विकसित करती हैं तथा जटिल स्वास्थ्य आवश्यकताओं को पूरा करने के लिए विज्ञान और प्रौद्योगिकी का संयोजन करती हैं। दुनिया भर में स्वास्थ्य सेवा प्रदाताओं, मरीजों और समुदायों की सेवा करते हुए कंपनी स्वास्थ्य समानता, पर्यावरणीय स्थिरता, विविधता और समावेशन पर भी जोर देती है।
Territory Account Manager - Clinical Sales, Guwahati
Support Johnson & Johnson’s hospital-system clinical sales operations in Guwahati. Lead sales training, maintain audit data, support customer acquisition, and address hospital customer needs.
विवरण
- Support routine activities for the Clinical Sales - Hospital/Hospital Systems function, applying judgment when tasks differ from standard practice.
- Deliver complex clinical sales support work accurately, on time, and to required quality standards.
- Implement objective-led clinical sales training programs covering strategy, processes, and supporting materials.
- Maintain the sales audit database by entering, validating, and protecting information.
- Use strategic partnerships to support customer acquisition.
- Assess customer requirements and feedback.
- Address customer questions and complaints about products and services.
- Refer unusual customer cases to the manager for resolution.
- Document information from clinical, procedural, and technical discussions for future reference.
- Model Johnson & Johnson’s Leadership Imperatives and Credo.
आवश्यकताएँ
- Background or capabilities aligned with an established support-level individual contributor position.
- Ability to perform routine work while adapting to departures from standard procedures.
- Ability to support internal teams within Clinical Sales - Hospital/Hospital Systems.
- Ability to follow administrative procedures while delivering accurate, timely, and high-quality work.
- Professional, efficient, discreet communication style with sound independent judgment.
- Ability to handle complex work supporting Clinical Sales - Hospital/Hospital Systems.
- Ability to deliver training programs guided by defined clinical sales objectives.
- Ability to enter, validate, and secure information in sales audit databases.
- Ability to use strategic partnerships to support customer acquisition.
- Ability to evaluate customer requirements and feedback.
- Ability to address customer needs and complaints and refer unusual matters to a manager.
- Ability to record information from clinical, procedural, and technical discussions.
- Commitment to Johnson & Johnson’s Leadership Imperatives and Credo.
लाभ
- Eligible for sales incentives or commissions.
- Inclusive work environment.
- Johnson & Johnson recognizes employee merit.
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