ESA - Electronic Security Association este o asociație comercială din SUA care deservește industria securității electronice și a protecției vieții. Înființată în 1948, ESA reprezintă companii care instalează, integrează și monitorizează sisteme de detectare a intruziunilor, detectare a incendiilor, supraveghere video și control electronic al accesului pentru clienți comerciali, rezidențiali, industriali și guvernamentali. Activitatea sa include instruire tehnică și managerială, susținerea intereselor industriei, precum și informații, instrumente și servicii practice care sprijină companiile membre. ESA susține, de asemenea, consolidarea securității școlilor la nivel federal și la nivelul statelor, reprezentând membri ale căror companii angajează peste 500.000 de profesioniști și deservesc mai mult de 34 de milioane de clienți rezidențiali și comerciali.
Customer Success Manager, Amsterdam Hybrid
Coordinate customer operations, projects, and relationships for ADI, a global distributor of security, AV, and smart living technologies. Work from a strategic customer’s Amsterdam office.
Descriere
- Serve as the main point of contact for a strategic key account.
- Build strong relationships and deliver excellent service.
- Coordinate work between the customer and ADI teams to align efforts, communicate effectively, and achieve successful project outcomes.
- Manage the account’s day-to-day operations.
- Identify risks, resolve issues, and manage escalations to maintain customer satisfaction.
- Support project delivery by coordinating stakeholders, schedules, and operational work.
- Find ways to improve processes, increase customer value, and support business growth.
- Work with internal and external partners to maintain strong operational performance and service quality.
Cerințe
- Demonstrated experience in B2B account management.
- Experience in electronic security, electrical wholesale, audiovisual (AV), fire protection, CCTV, or technical wholesale.
- Strong communication, negotiation, and relationship-building skills.
- A proactive, organized approach and the ability to work independently.
- Confidence working in a customer-focused, commercially driven environment with targets.
- A valid driving licence.
- Native-level Dutch.
- Self-motivation and the ability to work with limited supervision.
- The ability to persuade customers while maintaining lasting, professional relationships.
- Commercial acumen and an understanding of revenue growth, margins, and profitability.
- The ability to prepare compelling commercial proposals and communicate ADI’s value effectively.
- Excellent prospecting, negotiation, and deal-closing skills.
- An eye for process analysis and continuous improvement.
- The ability to manage multiple projects and tasks at once.
Beneficii
- An attractive salary and commission package.
- The opportunity to work for an international organization.
- Strong career development opportunities.
- A lease car.
- 25 vacation days and 6 ADV days.
- A pension plan.
- Tax advantages.