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Daimler Truck North America
Daimler Truck North America
H1B Visa SponsorAutomotiveLogisticsTransport
Daimler Truck North America develops and delivers vehicles, technologies, and services for the commercial transportation industry. Its portfolio includes medium- and heavy-duty trucks, school buses, chassis, and related transportation solutions associated with Freightliner, Western Star, and Thomas Built Buses. The company brings together engineering, manufacturing, marketing, and service expertise, with a focus on advancing innovation and sustainability across logistics, automotive, and transport.
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Wholesale Operations Analyst – Charlotte, NC (Hybrid)

Support wholesale operations by resolving reconciliations, payment issues, compliance matters, and controlled document workflows. Daimler Truck Financial provides financing solutions for commercial vehicle customers and dealers.

USUnited StatesNCNorth CarolinaHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredOperations

Description

  • Own reconciliation issues and serve as the escalation point for discrepancy resolution
  • Investigate urgent, complex, and non-standard administrative matters across U.S. and Canadian markets
  • Coordinate with internal departments to support operational continuity
  • Audit work completed by the NASC team
  • Provide live process guidance to NASC team members
  • Train new and current NASC staff on wholesale procedures
  • Review escalation patterns and propose process improvements
  • Process incoming checks and apply payments to assigned wholesale accounts
  • Maintain secure physical records of Manufacturer’s Certificates of Origin and vehicle titles
  • Release MSOs and titles after the related accounts are fully paid
  • Conduct user acceptance and regression testing for system updates and releases
  • Support special projects, reporting, and other ad hoc assignments

Requirements

  • A bachelor’s degree is typically expected
  • Typically requires 2–4 years of relevant experience, or six years of experience in place of a degree
  • Working knowledge and broader professional experience in the field are required
  • Understanding of key business drivers is required
  • Ability to work independently within established guidelines and policies to resolve moderately complex problems
  • Provides informal guidance to newer team members
  • May lead assigned projects or processes
  • At least two years of customer service experience is required
  • Proficiency with Microsoft Word and Excel
  • Experience with accounting, payment processing, compliance, or operational workflows
  • Strong analytical and training abilities
  • Must be legally authorized to work permanently in the country of posting
  • Final candidates must successfully complete a criminal background check

Benefits

  • Employee programs and benefits support professional growth, work-life balance, and wellness
  • Hybrid schedule with four days in the office and one remote day each week

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