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Cisco is an enterprise technology company focused on networking, security, and digital infrastructure. Its portfolio includes routers, switches, optical transceivers, programmable silicon, edge computing platforms, Webex collaboration tools, observability products, AI-enabled software, and cloud-managed services. Cisco serves enterprises, service providers, and governments, supporting the design, operation, and security of large-scale networks and data centers through technology, professional services, training, and ongoing support.
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Senior Site Reliability Engineer – FedRAMP

Cisco seeks a Senior Site Reliability Engineer to operate AWS and Kubernetes infrastructure for Webex for Government. The role focuses on reliability, automation, security, compliance, and production incident response in a FedRAMP environment.

USUnited StatesMAMassachusettsNCNorth Carolina
$139,300 – $203,600 / year
HybridFull-timeSeniorEnglish RequiredDevOps Engineer
AWSCloudDistributed SystemsDockerGoJenkinsKubernetesLinuxMicroservicesPythonTerraformUnix

Description

  • Operate and maintain resilient AWS, Kubernetes, and microservices infrastructure supporting Webex for Government
  • Monitor service health and diagnose complex incidents in a 24/7 production environment
  • Restore production services promptly during incidents
  • Automate recurring operational tasks and infrastructure provisioning
  • Improve deployment safety, efficiency, and consistency
  • Support identity and access management, logging, system hardening, vulnerability remediation, and FedRAMP continuous monitoring
  • Partner with engineering, security, and compliance teams to assess operational risks and strengthen reliability
  • Create technical documentation, runbooks, and incident reports
  • Participate in on-call rotations and handoff calls

Requirements

  • Bachelor’s degree in computer science, engineering, or a related field with 7+ years of relevant experience, equivalent practical experience, or a master’s degree in a related field with 4 years of experience
  • At least 4 years of developing high-quality software with Python, Bash, Go, or comparable languages
  • Knowledge of Unix/Linux systems, including the kernel, system libraries, file systems, and client-server protocols
  • Experience with cloud platforms, preferably AWS, and Infrastructure as Code, preferably Terraform
  • Experience building and maintaining Docker-based containerized applications
  • Experience creating multi-stage Dockerfiles
  • Understanding of horizontally scalable microservice architectures
  • Production experience running containerized workloads with Kubernetes
  • Experience operating services in FedRAMP, government cloud, or another regulated environment
  • Experience with monitoring, alerting, observability, incident response, and root-cause analysis
  • Experience supporting CI/CD pipelines and automated production deployments with GitLab, Jenkins, or comparable tools
  • Experience with highly available, multi-region distributed systems, capacity planning, and disaster recovery
  • Strong communication and documentation abilities, including runbooks, operational procedures, and audit-ready evidence
  • Familiarity with security standards, vulnerability management, and incident response processes
  • Experience serving on an on-call roster with 24 on-call shifts and handoff calls
  • U.S. citizenship and the ability to perform the work on U.S. soil

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan with Cisco matching contributions
  • Paid parental leave
  • Short- and long-term disability coverage
  • Basic life insurance
  • Cisco restricted stock unit grants may be available and vest with continued employment
  • 10 paid holidays per full calendar year
  • One floating holiday for non-exempt employees
  • One paid day off for the employee’s birthday
  • Paid year-end holiday shutdown
  • Four paid personal wellness days
  • 16 paid vacation days per full calendar year for non-exempt employees
  • Flexible vacation program with no defined limit for eligible exempt employees
  • 80 hours of sick time provided upon hire and each January 1
  • Up to 80 hours of unused sick time carried forward
  • Additional paid time off for critical or emergency family matters
  • Optional 10 paid volunteer days per full calendar year
  • Annual bonuses for non-sales roles, subject to Cisco policy

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