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Banner Health
Banner Health
H1B Visa SponsorHealthcareHealthcare Insurance
Banner Health is a healthcare system providing a broad range of patient services, including emergency and urgent care, imaging, surgery, maternity, hospice, telehealth, and orthopedics and sports medicine. Its care network combines in-person treatment with digital tools designed to help patients manage healthcare more easily and access services across different settings.
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Remote PFS Representative, DME Collections

Remote PFS Representative responsible for DME billing, collections, payment research, and payer disputes. Supports accurate reimbursement and resolution of patient account issues for Banner Health.

USUnited StatesALAlabamaAKAlaskaAZArizonaCACaliforniaCOColoradoFLFloridaIDIdahoIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMississippiMOMissouriNENebraskaNVNevadaNHNew HampshireNMNew MexicoNYNew YorkNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaOROregonPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasUTUtahVAVirginiaWAWashingtonWVWest VirginiaWIWisconsinWYWyoming
$18 – $27 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredCollections

Description

  • Manage patient billing and collection workflows.
  • Process payments, adjustments, claims, correspondence, refunds, denials, financial assistance applications, and payment plans as assigned.
  • Reconcile account balances, payments, and denials while pursuing outstanding amounts.
  • Investigate payments, denials, and accounts to identify underpayments, overpayments, contract variances, financial-class errors, and other internal or external discrepancies.
  • Submit appeals and make account corrections when needed.
  • Develop effective working relationships with business units, hospital departments, and provider offices.
  • Recognize recurring payment issues and communicate solutions to internal and external customers.
  • Handle inbound calls and place outbound calls to resolve billing, payment, and accounting concerns.
  • Lower accounts receivable balances and meet outstanding-account performance targets.
  • Document activity in company systems, provide statistical information, prepare issue lists, and communicate accurately with payers.
  • Work independently with general supervision while reporting to a Supervisor or Manager.

Requirements

  • High school diploma, GED, or equivalent practical knowledge.
  • At least one year of experience in patient financial services, finance, collections, insurance, or healthcare revenue cycle operations.
  • Experience with patient financial services, collections, and accounts receivable.
  • Experience with durable medical equipment or Waystar is preferred.
  • Ability to manage multiple responsibilities with limited supervision.
  • Ability to work independently.
  • Strong interpersonal, verbal, and written communication skills.
  • Proficiency with standard office applications, word processing, spreadsheets, and database software.
  • Experience with company systems and processes is preferred.
  • Previous cash collections experience is preferred.
  • Must reside in an eligible state: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, or WY.

Benefits

  • Fully remote work arrangement.
  • Banner Health provides the required equipment.
  • Flexible scheduling may be available after successful training completion.
  • Opportunities for advancement within collections and accounts receivable.
  • Challenging and rewarding career opportunities.
  • Drug-free workplace.

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