Service Operations Manager, Telco Operations – Madrid Onsite | Capgemini
Capgemini
Lead critical telecommunications operations for Capgemini Engineering in Madrid. Oversee service levels, incidents, KPIs, and 24x7 operations teams.
Open
Sutherland helps organizations modernize how they operate and serve their customers through digital transformation and business process outsourcing. Its work combines artificial intelligence, automation, cloud engineering, digital customer experience, and enterprise technology solutions, with applications across sectors including healthcare, insurance, travel, banking, and telecommunications. The company’s teams focus on improving critical business processes, creating more responsive customer interactions, and helping clients adapt through technology-enabled operations. For job seekers, Sutherland offers a range of career paths connected to digital services, customer experience, technology delivery, and intelligent automation.
MIS and Power BI Developer
Sutherland is seeking an MIS and Power BI Developer to build dashboards, manage finance and accounting reports, and deliver operational insights. The role supports SLA, KPI, and process reporting through Advanced Excel, Power BI, and VBA.
Description
- Generate reports and present findings through dashboards as an individual contributor
- Manage MIS and Power BI reporting across finance and accounting processes, including Order Management, O2C, P2P, R2R, and FP&A
- Process CRM reports and communicate the results
- Analyze performance gaps and build dashboards that support operational decisions and process improvements
- Prepare MIS reports using Advanced Excel, Power BI, and VBA macros
- Produce and distribute daily, weekly, monthly, and quarterly SLA, KPI, and operational reports based on client requirements
- Deliver accurate, high-quality outputs within short turnaround times
- Establish practices that improve efficiency in daily MIS data generation, maintenance, and management updates
Requirements
- Three to five years of professional experience
- Strong educational background
- Proficiency with reporting tools
- Preference for Microsoft Excel and Microsoft PowerPoint
- Knowledge of Microsoft Power BI is advantageous
- Strong interpersonal, leadership, verbal, and written communication skills
- Ability to collaborate constructively in a multicultural team environment
- Self-motivated and results-oriented approach
- Effective problem-solving skills
- Strong customer focus
Benefits
- Remote work option
- Full-time employment
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