Senior Customer Advocate at Boldr, Hybrid in Mexico
Boldr
Boldr is seeking a senior customer advocate to deliver empathetic support across multiple channels, resolve technical issues and escalations, and improve customer experience operations.
Open
Wallop Inc. is an independent creative and digital strategy firm serving the travel, hospitality, and real estate sectors. Its work combines design, development, and digital marketing to help established brands pursue growth and create measurable impact.
The company integrates sustainability into its approach through partnerships with charities under the 1% for the Planet initiative, with the goal of reducing travel’s environmental footprint. Wallop also emphasizes ongoing learning and expertise development for its team, offering a collaborative setting for professionals working across creative, strategy, technology, and marketing disciplines.
Full-Stack Digital Strategist — Hybrid
Lead multi-channel digital campaigns for luxury hotels, resorts, and experiential travel brands. Manage paid media, SEO, analytics, tracking, conversion funnels, and client performance.
Canada$75,000 – $85,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredFull-stack EngineerSoftware EngineerDescription
- Lead strategy sessions and client calls
- Track and improve clients’ organic and paid marketing performance
- Launch and manage paid advertising campaigns
- Maintain accurate data and implement tracking systems
- Deliver actionable, data-led insights
- Help improve internal processes and client services
- Build specialized expertise in hospitality marketing
- Create and execute integrated digital strategies for luxury hotels, resorts, ranches, and experiential travel clients
- Work closely with digital marketers, developers, and project managers
- Participate in company town halls, culture events, and required in-person meetings
Requirements
- Strong interpersonal and communication skills are essential
- Strong digital marketing knowledge, with proficiency in GA4 and presenting data
- Hands-on expertise with Google Tag Manager, including cross-domain and e-commerce tracking
- Ability to diagnose and correct tracking issues
- Experience creating, managing, and reporting on campaigns across Google Ads, Meta Ads, TikTok Ads, and Microsoft Ads
- Experience developing and improving SEO strategies, resolving technical issues, and understanding search algorithms
- Proficiency with SEO platforms such as Semrush
- Experience managing multiple clients and projects in a fast-paced agency setting
- Ability to work independently from strategic direction, solve problems, execute plans, and maintain client relationships
- Experience designing and implementing conversion-focused funnels
- Ability to partner with developers and project managers on ongoing website improvements
- Familiarity with Microsoft Clarity, Crazy Egg, or Hotjar
- Knowledge of effective management practices for commonly used industry platforms
- Hospitality advertising experience across TripAdvisor, OTAs such as Expedia and Booking.com, and metasearch is an asset
- Experience with hospitality platforms such as SynXis, TravelClick, Revinate, The Hotels Network, TripTease, or HotelChamp is an asset
- Google certifications are an asset
- French or Arabic language skills are an asset
- Experience with Google Data Studio is an asset
- Experience with CRO, website friction analysis, and A/B or multivariate testing is an asset
- Availability for required team or department meetings held in person
- Availability for scheduled company town halls and culture-building events
Benefits
- 15 vacation days, or three weeks, at the start of employment
- Extended health and medical coverage
- $1,000 annual health and wellness spending account for you and your family
- Participation in a profit-sharing program
- $30 home-office stipend per pay period
- One-time $1,000 home-office setup payment with the first pay
- Company-provided MacBook for work
- Flexible working hours and workdays
- Option to work remotely or from the Vancouver office
- Extended Christmas holiday period
- Extended Easter weekend, including Easter Monday and Good Friday
- Winter holiday celebration
- Option to work from another country to extend a vacation or time in your home country
- Parental-leave salary top-up during the first month of leave
- Travel for in-person events covered under company policy
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