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WVU Medicine
WVU Medicine
HealthcareHealthcare Insurance
WVU Medicine is a comprehensive healthcare system affiliated with West Virginia University, serving communities throughout West Virginia through hospitals and regional medical centers. Its network includes J.W. Ruby Memorial Hospital and WVU Medicine Children’s, with services spanning routine care, specialty medicine, and advanced treatments such as robotic heart surgery. Alongside patient care, WVU Medicine supports medical education, clinical research, and community health initiatives, offering opportunities across a large healthcare organization.
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Epic Cadence Scheduling Systems Analyst

Mid-level Epic Cadence analyst improving Guided Scheduling and patient access workflows. Supports WVU Medicine implementations, scheduling templates, workqueues, and MyChart scheduling.

USUnited StatesVAVirginiaWVWest VirginiaHybridFull-timeMiddleSeniorEnglish RequiredSystems Engineer
Cloud

Description

  • Design, implement, maintain, and optimize software systems independently.
  • Investigate system issues, fix errors, administer user security, and address urgent incidents.
  • Update, configure, and test systems, workflows, and integrations.
  • Conduct functional and integrated tests, then record the results.
  • Handle data imports and exports and prepare basic reports.
  • Identify and deliver system upgrades and process improvements.
  • Work with senior analysts, subject matter experts, business partners, clinical and operational leaders, vendors, and other stakeholders.
  • Collect requirements and convert department scheduling rules into automated workflows.
  • Help direct the development, refinement, and launch of the Guided Scheduling initiative.
  • Maintain Epic Cadence features such as decision trees, questionnaires, mapping rules, visit types, templates, workqueues, and provider search terms.
  • Align legacy visit types across clinical specialties and connect them to scheduling templates and workqueues.
  • Expand scheduling processes to include MyChart Open and Direct Scheduling and Ticket Scheduling.
  • Coordinate project plans, scope, deliverables, timelines, milestones, meetings, records, risks, and issues.
  • Train and support end users through classroom sessions, individual coaching, remediation, and ongoing assistance.
  • Evaluate user readiness and help develop training programs and materials.
  • Continue building technical expertise and share knowledge with colleagues and teams.

Requirements

  • Bachelor’s degree in computer science, information technology, or a related discipline, or at least four years of relevant experience instead of a degree.
  • Relevant certifications or demonstrated proficiencies may be required; aim to complete them within 90 days after formal WVUHS Information Technology training.
  • At least one year of relevant experience is preferred.
  • Practical experience with relevant business, clinical, payer, or web application systems and their workflows.
  • Proficiency in systems administration.
  • Experience in both inpatient and outpatient clinical environments.
  • Knowledge of clinical data management and healthcare interoperability standards such as HL7, FHIR, and DICOM.
  • Familiarity with cloud-based healthcare applications and web services.
  • Knowledge of reporting software and tools.
  • In-depth knowledge of patient access and scheduling processes.
  • A record of delivering successful Epic Cadence implementations.
  • Experience with advanced scheduling tools, including decision trees, mapping rules, visit type consolidation, workqueues, provider search terms, and template optimization.
  • Practical experience designing and building Cadence decision trees, questionnaires, and mapping rules.
  • Experience reviewing, cleaning, and standardizing legacy visit types across clinical specialties.
  • Experience linking scheduling workflows to template structures and automated scheduling workqueues.
  • Demonstrated experience with MyChart Open or Direct Scheduling and Ticket Scheduling.
  • Strong analytical, troubleshooting, testing, communication, interpersonal, teamwork, adaptability, change management, and time-management abilities.
  • Ability to travel to WVUHS facilities or affiliated locations as needed.

Benefits

  • Ongoing, permanent employment.
  • Full-time role with a 40-hour workweek.
  • Daytime shift.
  • Exempt position.
  • Equal opportunity employer.
  • Reasonable accommodations are available to individuals with disabilities.
  • Access to professional training and development.
  • Travel to affiliated facilities for implementation, training, and support.

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