ACM Global Laboratories
ACM Global Laboratories
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
ACM Global Laboratories provides clinical trial testing and laboratory services for research programs conducted across more than 65 countries. Its work spans bioanalysis of small and large molecules, biomarker analysis, routine safety testing, flow cytometry, advanced sample tracking, specimen management, and global logistics. The company also supports toxicology and drug-development programs by measuring compounds and metabolites in biological samples with a focus on reliable, high-sensitivity results. By combining laboratory testing, sample management, and clinical logistics, ACM Global Laboratories helps healthcare and life sciences organizations generate the data needed to advance clinical development projects.

Director of Sales and Operations Planning, Remote - New York

Lead sales and operations planning for Rochester Regional Health by developing S&OP models and connecting demand, supply, capacity, inventory, and financial planning.

Description

  • Design and establish the S&OP operating framework, covering roles, calendars, inputs, outputs, processes, and decision authority.
  • Direct pilot programs, refinements, and the organization-wide deployment of S&OP.
  • Run the recurring S&OP cadence across demand, supply and capacity, pre-S&OP, and executive reviews.
  • Lead change management, stakeholder enablement, training, and coaching initiatives.
  • Create aggregate demand models informed by statistical forecasts, commercial intelligence, and product and market data.
  • Build supply and capacity models spanning production, kitting, distribution, and workforce requirements.
  • Develop integrated scenario and sensitivity analyses for executive planning decisions.
  • Coordinate inventory targets, safety-stock levels, and service objectives with demand and supply plans.
  • Model new product introduction and lifecycle transitions, including launches, ramps, phase-ins, phase-outs, and portfolio changes.
  • Collaborate with Product Management, Clinical and Study Management, Commercial, Operations, Supply Chain, Finance, and Product and Clinical teams.
  • Chair monthly executive S&OP sessions and guide consensus, trade-off decisions, and formal plan sign-off.
  • Record and distribute S&OP decisions, risks, and assumptions, then translate them into functional and operational plans.
  • Work with Finance to connect S&OP results with budgets and broader financial planning.
  • Set S&OP policies, standards, governance structures, data definitions, planning hierarchies, and measurement practices.
  • Oversee the selection, improvement, or deployment of S&OP and IBP technology and analytics with IT and business owners.
  • Define performance indicators and lead ongoing process-improvement efforts.
  • Compare S&OP capabilities and practices with relevant industry benchmarks.
  • Recruit, develop, and manage a small S&OP and planning team.
  • Mentor leaders and planners in disciplined planning, scenario analysis, and root-cause investigation.
  • Promote company-wide alignment between strategy, demand, supply, and financial performance.

Requirements

  • Bachelor’s degree in business, supply chain or operations management, data analytics, statistics, finance, or a related discipline.
  • At least seven years of progressively responsible experience in supply chain, planning, S&OP/IBP, or a related area.
  • At least three years of progressive people or functional leadership experience.
  • Track record of implementing or managing S&OP/IBP processes and supporting tools.
  • Working proficiency with advanced planning platforms, business intelligence and analytics software, and Excel or comparable modeling tools.
  • Extensive practical knowledge of demand planning, supply planning, capacity analysis, and inventory management.
  • Experience building S&OP or IBP capabilities from the ground up or transforming an established process, including organizational change.
  • Executive-level presence with the ability to lead cross-functional and C-suite planning conversations.
  • Strong quantitative modeling ability and confidence performing scenario and sensitivity analysis.
  • Excellent communication skills, including the ability to turn complex planning results into clear business conclusions.
  • APICS or ASCM credentials, such as CPIM or CSCP.
  • PMP or comparable project management certification.
  • Lean Six Sigma Green Belt, Black Belt, or a similar continuous-improvement qualification.
  • An advanced degree, such as an MBA, is preferred.
  • Three to five years of experience in a leadership role overseeing cross-functional planning is preferred.

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