LogoFresh Jobs Ahead
Castle Trust Bank
Castle Trust Bank
201 – 500 Employees
BankingFinanceFintech
Castle Trust Bank is a UK-based financial institution operating across banking, finance, and fintech. Its services include savings accounts with flexible and mobile-managed options, alongside mortgage products for holiday and residential lets, bridging finance, and fixed-term lending. Through Omni Capital Retail Finance, the bank also provides point-of-sale retail finance. Castle Trust Bank is regulated in the United Kingdom by the Prudential Regulation Authority and the Financial Conduct Authority.
LinkedIn
Company Jobs

Compliance Advisory Manager – Castle Trust Bank, Basingstoke Hybrid

Advise Castle Trust Bank’s mortgage, lending and savings businesses on FCA requirements, Consumer Duty and conduct risk. Review financial promotions, customer communications and governance to support compliant operations and positive customer outcomes.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredCompliance

Description

  • Deliver specialist Compliance advice and constructive challenge across consumer credit, mortgage and savings products, including deposits and ISAs.
  • Advise on FCA rules, Consumer Duty, conduct risk, product governance, complaints, vulnerable customers, financial promotions and customer communications.
  • Translate regulatory obligations and FCA guidance into practical solutions that support commercial objectives.
  • Assess and challenge policies, procedures, customer journeys, operational processes and controls.
  • Monitor emerging regulatory and conduct risks, agree mitigation plans and escalate significant concerns.
  • Review and approve financial promotions and customer-facing communications.
  • Guide teams on Consumer Duty, fair value, foreseeable harm and customer understanding.
  • Help design and deliver customer journeys, communications and processes that produce positive outcomes.
  • Provide Compliance input on business initiatives, projects and new or developing products.
  • Evaluate the regulatory impact of proposed changes and recommend compliant implementation approaches.
  • Review customer outcome reviews, risk assessments and governance materials.
  • Produce regulatory analysis, impact assessments, Compliance opinions, committee papers and management reports.
  • Assist with regulator-facing work, including information requests, thematic reviews and remediation programmes.
  • Keep accurate records of Compliance advice, approvals, challenges and decisions.
  • Develop effective relationships across the Bank and deliver Compliance training and awareness sessions.
  • Help strengthen the capability and continuous improvement of the Compliance function.

Requirements

  • Substantial experience in UK-regulated financial services, ideally spanning mortgages, consumer credit, savings, deposits and ISA products.
  • Strong experience in second-line Compliance Advisory roles.
  • In-depth knowledge of FCA regulatory requirements and expectations, including Consumer Duty and conduct risk frameworks.
  • Solid understanding of applicable FCA Handbook provisions, including MCOB, CONC, BCOBS, DISP, PRIN, PROD and financial promotions rules.
  • Experience with product governance, product development and customer outcome assessments.
  • Ability to interpret complex regulations and apply them pragmatically to products, customer journeys, communications and operations.
  • Experience reviewing and approving financial promotions.
  • Ability to provide robust challenge while building effective stakeholder relationships.
  • Clear written and verbal communication skills, with the ability to influence people at all levels.
  • Highly organised, with the ability to manage competing priorities and deadlines.
  • Desirable: background in a retail bank, specialist lender or consumer finance organisation.
  • Desirable: knowledge of SM&CR and conduct risk management frameworks.
  • Desirable: experience working with the FCA on thematic reviews, information requests or regulatory remediation.
  • Desirable: experience preparing papers for Boards, Executive Committees or governance committees.
  • Desirable: professional Compliance qualification such as ICA, CISI or an equivalent.

Benefits

  • Performance-related bonus based on individual and company performance.
  • Contributory pension scheme administered through Hargreaves Lansdown.
  • Life assurance cover.
  • 25 days of annual leave, with the option to buy or sell up to five days.
  • One additional paid volunteering day.
  • Private healthcare through Equipsme, including dental and optical cashback.
  • Free access to the BHSF Rise employee assistance programme for health and wellbeing support.
  • Gym membership discounts.
  • Season-ticket travel loans where applicable.
  • Supportive and inclusive working culture with opportunities to make a meaningful impact.
  • Hybrid schedule of three office days and two days working from home.

Related Jobs

Benchmark Capital

Compliance Team Manager – Benchmark Capital (Hybrid, UK)

Benchmark Capital
201 – 500 Employees
B2CFinance
GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredCompliance

Lead compliance analysts and monitoring officers at Benchmark Capital, strengthening FCA oversight across wealth management services. Focus on controls, regulatory risk and positive client outcomes.

Open