Acrisure
Acrisure
Acrisure brings together insurance, risk management, and financial services for individuals, businesses, and employees. Its offerings span personal and commercial insurance, mortgages, employee benefits, cybersecurity, managed IT, and reinsurance, with an international focus in the latter area. The company combines advisory expertise with technology-enabled solutions across a broad services portfolio and has also invested in community partnerships and outreach.

Commercial Insurance Account Manager

Manage commercial insurance policies and client relationships for Acrisure, handling renewals, claims, proposals, carrier coordination, and account growth. This role is based onsite in Las Vegas.

Description

  • Oversee policies and service for an assigned portfolio of commercial accounts
  • Handle daily client service needs and maintain client relationships
  • Market and service accounts in line with platform goals and procedures
  • Meet retention and renewal targets through account reviews, coverage upselling, and attentive service
  • Build client relationships and support advisors with account updates and coverage decisions
  • Assess exposures and insurance programs to identify carriers that best fit coverage, protection, and cost needs
  • Market accounts, obtain quotes, and prepare proposals addressing risk management and insurance
  • Respond promptly to routine client requests, questions, and concerns
  • Submit initial claim reports and track claim progress and customer needs
  • Track carrier actions, including policy endorsements and claims
  • Review accounts and keep customer records current
  • Identify opportunities to add commercial or personal lines coverage where applicable
  • Update customers on pending insurance changes that may affect their coverage
  • Communicate clearly and professionally with clients, colleagues, and carrier representatives
  • Protect the confidentiality of client records and communications
  • Request client referrals and follow up to support new business
  • Refer current and prospective clients to Benefits and Personal Insurance teams
  • Mentor junior commercial lines staff and, as appropriate, lead team meetings and initiatives
  • Follow agency standards, policies, and procedures

Requirements

  • Strong verbal and written communication, with accurate grammar, spelling, and punctuation in correspondence
  • Strong accounting knowledge or math skills
  • Sound critical thinking and problem-solving skills, including when solutions are not obvious
  • Careful attention to detail and ability to produce work with few errors
  • Adaptability when priorities or direction change in a fast-paced setting
  • Advanced proficiency with various technologies, including Microsoft Office
  • Knowledge of agency management systems; Applied Epic is a plus
  • Ability to work independently and collaboratively
  • Meet continuing education requirements for agent licenses and professional designations
  • Bachelor’s degree, at least three years of commercial insurance experience, or a recognized equivalent
  • Maintain the appropriate state Property and Casualty Insurance license
  • Pursue and maintain CISR Elite, CIC, or another advanced designation

Benefits

  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Fertility benefits
  • Wellness resources
  • Paid sick leave
  • Paid time off and holidays
  • Employee Assistance Program (EAP)
  • Complimentary Calm app subscription
  • 401(k) plan with immediate vesting
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Commuter benefits
  • Employee discount programs
  • Paid maternity and paternity leave, including for adoptive parents
  • Legal plan options
  • Pet insurance coverage

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