Emerson
Emerson
Emerson is a global technology, software, and engineering company with expertise in automation and advanced industrial solutions. Its work spans manufacturing, consulting, and food and beverage, supporting organizations that aim to operate more safely, efficiently, intelligently, and sustainably. Emerson also emphasizes environmental, social, and governance priorities, alongside diversity, equity, inclusion, community engagement, and STEM initiatives. For professionals exploring opportunities in industrial technology and engineering, the company brings together a broad international workforce focused on solving complex operational challenges.

Collections Specialist

Manage Emerson customer accounts and receivables, resolving disputes, monitoring credit holds, and supporting payment allocation. Contribute to cash forecasts, reporting, credit reviews, and audits.

Description

  • Oversee a portfolio of strategic, trading partner, intercompany, and end-customer accounts.
  • Track collection activity, overdue amounts, and payment progress.
  • Review active accounts, issue monthly statements of account, and pursue payment through reminders and follow-up on aging balances.
  • Maintain working relationships with customer accounts payable teams and internal colleagues.
  • Answer questions about balances, invoices, payment status, and collection matters.
  • Keep the Team Leader and/or Functional Manager informed about payment problems, collection concerns, and account developments.
  • Escalate collection issues and outstanding disputes through established channels.
  • Identify, record, assess, document, track, and coordinate the resolution of customer disputes.
  • Project cash receipts and flag potential payment delays at the beginning of each period.
  • Assess overdue balances, recommend credit holds, request their removal once payment is confirmed, and support credit assessments with payment-history information.
  • Support cash application by checking payments and remittance details, supplying invoice information and documents, tracking advance payments, and coordinating invoice creation.
  • Spot payment allocation errors and recommend remedies, including refunds or credit-note offsets.
  • Produce accurate daily, weekly, and monthly customer reports on schedule.
  • Supply account records for annual audits and assist with balance confirmations and other audit work.

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