Republic Services
Republic Services
Republic Services provides environmental solutions for residential and business customers, with work spanning recycling, waste management, sustainability, and related logistics services. Its operations include solid waste and hazardous waste treatment, dumpster rental, and emergency response, supported by a large team focused on helping communities and organizations manage materials responsibly and maintain cleaner, safer environments.

Associate Account Manager at Republic Services (Remote)

Manage and retain commercial and industrial waste-service customers for Republic Services. Expand recycling and waste-service sales while using Salesforce to manage customer activity.

Description

  • Build and retain relationships with existing commercial and industrial waste-service customers
  • Handle outbound and inbound calls to retain smaller, less complex accounts
  • Expand customer relationships by selling Republic Services’ complete product portfolio
  • Stay current on services, business lines, pricing structures, and available offers
  • Complete contract renewals to extend customer relationships and improve profitability
  • Address cancellation requests in line with the company’s escalation policy
  • Explain company pricing initiatives to customers
  • Use Salesforce every day to schedule and record calls, meetings, and proposals
  • Record customer emails while limiting rate restrictions and customer credits
  • Meet routinely with the Sales Manager to review retention work, goal progress, and priority customer relationships
  • Handle other duties related to the role as assigned

Requirements

  • High school diploma or GED required
  • 0–2 years of customer service experience required
  • Experience in the waste or transportation industry preferred

Benefits

  • Comprehensive medical coverage
  • Dental insurance plans
  • Vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability coverage
  • Life insurance
  • Accidental death and dismemberment insurance
  • Employee and Family Assistance Program (EAP)
  • Employee discount programs
  • Retirement plan with a generous company match
  • Employee Stock Purchase Plan (ESPP)
  • Paid time off (PTO)

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