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Operations Supervisor - South Bend
Lead inbound, outbound, and warehouse operations for DSV in an onsite South Bend role. Manage teams, labor planning, customer service, and performance against operational KPIs.
विवरण
- Oversee inbound, outbound, product slotting, and customer communication activities
- Coordinate labor schedules, space utilization, equipment, and staffing levels
- Recruit and train employees, assign daily work, conduct performance reviews, address performance concerns, and resolve operational issues
- Supervise receiving, warehousing, and shipping activities under the Operations Manager or Distribution Center Manager
- Lead staff meetings and contribute to continuous improvement initiatives
- Report critical operational issues to senior leaders and client representatives
- Create systems and procedures for the safe, efficient, and profitable management of operations, equipment, and products
- Manage performance against productivity, service, quality, and client KPI targets
- Implement cost-reduction initiatives and report their results
- Provide guidance and support to Human Resources
- Assist with hiring, training, professional development, promotions, pay increases, and other HR activities
- Train and assess warehouse employees
- Build daily work plans from work orders, arrival notices, and customer instructions
- Assign responsibilities and adjust warehouse space, supplies, equipment, and staffing as operational needs change
- Monitor work quality and output, coach employees, and delegate supervisory responsibilities to team leads
- Update the Manager on daily progress, challenges, and issues
- Participate in physical warehouse operations when needed
- Motivate employees and contribute to customer satisfaction
- Support employee growth and development and complete annual performance reviews
- Train and support employees in corporate and client Standard Operating Procedures (SOPs)
आवश्यकताएँ
- High school diploma or GED
- At least three years of experience in logistics, distribution, or a related environment
- At least one year of supervisory experience
- Successful completion of a forklift training program
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Experience using RF scanners
- Understanding of warehouse management system (WMS) functions
- English reading, writing, and verbal communication skills
- Business communication skills
- Basic to intermediate math skills for verifying quantities, counting inventory, and handling, storing, and distributing products
- Strong attention to detail and accuracy
- Effective organizational and personnel management skills
- Strong written and verbal communication skills
- Leadership, supervision, and planning abilities
- Willingness to work flexible schedules, including nights and weekends
- Ability to participate in cross-training
- Ability to adapt to change and work effectively in a fast-paced environment
- Ability to work mandatory or voluntary overtime based on business needs
- Ability to work in warehouse environments without regulated temperatures
- Ability to lift, carry, push, or pull 11–20 pounds and reach overhead, squat, or kneel
लाभ
- Reasonable accommodations are available for qualified individuals with disabilities
- Professional development opportunities are available to team members
- Promotions and wage increases may be available based on performance evaluations
- Benefits eligibility, coverage options, and plan details vary by location and division
- Equal employment opportunity and accommodation support
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