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Building Service 32BJ Benefit Funds administers health, pension, retirement savings, and training benefits for eligible members of SEIU Local 32BJ and their dependents. Its work includes supporting enrollment and eligibility, communicating benefit information, serving members, and coordinating with health plan and retirement service vendors. The organization’s focus is the administration and stewardship of union benefits and the resources members use to understand and access them.
IT Operations Support Analyst
Schedule and oversee application batch processing for Building Service 32BJ Benefit Funds. Support security administration, file transfers, application testing, and production issue resolution.
विवरण
- Schedule and oversee daily system batch runs, including weekend processing.
- Coordinate with stakeholders to set and publish the monthly batch calendar, follow established timelines, and adjust schedules for unplanned requests in production and non-production environments.
- Maintain system factor tables.
- Administer user security access.
- Support day-to-day application operations.
- Initiate and monitor file transfers.
- Report production processing issues for supported applications promptly.
- Investigate and document application failures.
- Provide on-site and remote application support as needed, including weekends and off-hours.
- Keep support records and procedure manuals up to date.
- Test applications and document test cases, results, and defects.
- Build and maintain effective working relationships with internal stakeholders and vendors.
- Complete other duties assigned by management or supervisory staff.
- Report to the Manager, Business Analysts.
आवश्यकताएँ
- Bring at least two years of experience with batch scheduling and calendar planning.
- Demonstrate strong attention to detail and a high level of accuracy.
- Have experience administering user security, including creating and terminating accounts, assigning security roles, configuring custom access, and applying security concepts.
- Use sound problem-solving skills.
- Communicate effectively in writing and verbally.
- Stay well organized.
- Learn quickly and adapt to change.
- Work effectively as part of a team.
- A bachelor’s degree or higher in computer science, business, or a related field from an accredited college is preferred.
- Equivalent experience may be considered.
- Speak, read, write, and understand English.
- Be available for regular weekend work, including Saturdays, Sundays, and holidays, according to operational needs and established schedules.
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