Vantage Data Centers proiectează, dezvoltă și operează campusuri de centre de date scalabile pentru companii hyperscale, furnizori de servicii cloud și organizații mari. Infrastructura sa se întinde pe cinci continente și 21 de piețe, cu peste 23 de milioane de picioare pătrate de spațiu pentru centre de date și o capacitate de alimentare de peste 2,6 GW. Compania pune accent pe proiectarea standardizată a facilităților, predictibilitatea operațională, eficiența energetică și performanța fiabilă, ajutând clienții să își extindă în timp infrastructura digitală.
CRM Platform Manager
Manage Vantage Data Centers’ global CRM platform for hyperscale data center operations. Gather requirements, streamline processes, and support platform adoption across teams.
Descriere
- Lead project teams to gather requirements and shape solutions
- Document and assess requests for new IT services
- Turn requirements into actionable work for Infrastructure and Service Desk teams
- Coordinate between enterprise platform departments and internal collaborators
- Build effective working relationships with collaborators
- Increase platform adoption using adoption and data quality dashboards and ongoing improvement strategies
- Receive and assess requests involving services and enterprise platforms
- Research technology that could improve business operations and processes
- Analyze gaps and recommend system improvements
- Create roadmaps and proof of concept demonstrations
- Maintain and prioritize a backlog of enhancements and fixes
- Assess and improve business processes and technology integration
- Resolve immediate issues and identify solutions or training needs
- Oversee third-party vendors
- Track new tools, capabilities, and enterprise platform updates
- Handle other duties assigned by Management
Cerințe
- Bachelor’s degree or equivalent experience in information technology, computer science, or a related discipline
- Three to five years of experience in enterprise systems administration, application management, or similar work
- Expertise in systems, software installation, and configuration
- Experience leading discovery workshops, presenting solutions, and demonstrating prototypes
- Data center experience is preferred but not required
- Experience with ServiceNow and/or Salesforce is preferred but not required
- Strong organization and project management skills
- Excellent communication and interpersonal skills
- Careful attention to detail and accuracy
- Strong analytical, decision-making, and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Ability to explain platform value and engage collaborators at every level
- Customer-focused approach
- Ability to work independently and collaboratively
- Willingness to travel up to 5%
Beneficii
- Medical insurance
- Dental insurance
- Vision insurance
- Life and accidental death and dismemberment coverage
- Short- and long-term disability coverage
- Paid time off
- Employee assistance program
- 401(k) plan with company matching
- Voluntary benefits
- Above-market total compensation package
- Health and welfare benefits
- Retirement benefits
- Paid leave
- Recognition, training, and development