Leidos este o companie de integrare a sistemelor care activează în domeniile științei, tehnologiei și ingineriei pentru a sprijini misiuni complexe ale clienților. Activitatea sa acoperă aviația, apărarea, energia, administrația publică, serviciile medicale, informațiile, știința și spațiul cosmic, oferind capabilități precum inteligența artificială, modernizarea digitală, operațiunile cibernetice și software-ul integrat pentru misiuni. Compania dezvoltă, de asemenea, soluții precum sisteme de contracarare a aeronavelor fără pilot și infrastructură pentru vehicule electrice destinată utilizării militare. Profilul mai larg al Leidos include un accent pe diversitate, echitate și incluziune, sustenabilitate, inițiative caritabile și programe comunitare.
Cloud Service Support Administrator Analyst, Leidos (Onsite)
Manage Azure infrastructure and Microsoft 365 tenant operations for Leidos, supporting IT service management and Tier 2 service desk needs. Contribute to security, governance, and reliable cloud services.
Descriere
- Manage Azure services and infrastructure for a large user base, covering identity, governance, storage, compute, virtual networks, backups, data protection labels, and virtual machine deployments.
- Administer Microsoft 365 SaaS tenants and their settings across on-premises and cloud systems, networks, servers, and endpoints.
- Track incidents, outages, feature releases, and alerts in the Microsoft 365 Admin Center and related operational and security tools; analyze service performance and trends.
- Support Teams Live Events, including conferencing and telephony.
- Manage SharePoint sites within their hierarchical structure.
- Take part in IT service management activities, including change, incident, and problem management.
- Provide technical assistance to the Tier 2 service desk.
- Maintain Windows images, group policies, and end-user software.
- Create operational dashboards and reports covering availability, licensing, and service-level agreement performance.
- Help resolve tenant synchronization, licensing, and access issues.
- Support tenant health checks and prepare documentation for compliance, continuity and disaster recovery testing, and governance under senior engineers’ direction.
Cerințe
- Hold an active Top Secret security clearance.
- Have Azure Fundamentals and Microsoft 365 Fundamentals certifications.
- Have a bachelor’s or master’s degree and at least three years of experience as an Azure Cloud Administrator in an enterprise cloud computing environment.
- Bring experience with Microsoft Office, PowerShell, Azure Firewall, SharePoint, Microsoft cloud security, and data governance tools.
- Have foundational experience with Power Platform.
- Have working knowledge of Microsoft Purview and the ITIL framework.
- Understand cloud computing and networking comprehensively.
- Be highly organized and able to manage multiple projects.
- Communicate effectively in writing and verbally.
- Pay close attention to detail.
- An Information Assurance Technical Level II certification is preferred.