Elevance Health
Elevance Health
Elevance Health ir veselības aprūpes un veselības apdrošināšanas uzņēmums, kas veido plašāku un ilgtermiņa pieeju cilvēku veselības atbalstam. Uzņēmuma darbība apvieno veselības pabalstus, integrētus visaptverošas veselības aprūpes pakalpojumus un digitālās veselības iespējas, lai efektīvāk sasaistītu aprūpi un apdrošināšanas segumu. Ar gandrīz 100 000 darbinieku un vairāk nekā 118 miljoniem apkalpotu cilvēku Elevance Health piedāvā amatus lielā, daudznozaru organizācijā, kas koncentrējas uz veselības rezultātu uzlabošanu, veselības aprūpes sistēmas attīstību un stiprāku kopienu atbalstīšanu.

Community Engagement Navigator

Connect North Carolina Medicaid members and families with health and social services. Help address social determinants of health through individualized care plans and community partnerships.

Apraksts

  • Connect with members facing significant social determinants of health barriers.
  • Work with members, interdisciplinary teams, and external partners to set goals and build care plans addressing social, physical, and behavioral health needs and gaps in care.
  • Help members access healthcare services and community resources.
  • Build, sustain, and participate in relationships with community partners.
  • Coordinate with Care Managers to align individual plans with current or needed case management.
  • Serve as a link between community stakeholders and the health plan.
  • Manage calls, texts, faxes, and electronic queues while documenting interactions and speaking with customers.
  • Complete other assigned duties.

Prasības

  • Bachelor’s degree in public health, social work, rehabilitation counseling, or a related field, plus at least two years of experience in marketing, job development, job placement, or social work; equivalent combinations of education and experience are also accepted.
  • Familiarity with vocational rehabilitation and helping members overcome employment barriers is preferred.
  • Experience supporting children, youth, and families served by local social services departments through foster care and adoptive assistance programs is strongly preferred.
  • Experience serving children and youth involved in foster care and social services is strongly preferred.
  • Strong verbal and written communication skills for virtual and in-person interactions.
  • Experience coordinating services for children and youth with complex physical and behavioral health needs is strongly preferred.
  • Knowledge of resources, supports, services, and opportunities that enable safe community living is strongly preferred.
  • Ability to remain focused while sitting for extended periods.
  • Ability to manage multiple tasks in a fast-paced, high-pressure setting.
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Empathy and persistence in resolving callers’ issues fully.
  • Comfort and proficiency using digital tools and platforms.
  • Ability to multitask across calls, texts, faxes, and electronic queues while taking notes and speaking with customers.
  • Availability for a structured Monday-to-Friday schedule, with occasional overtime or flexibility based on business needs.
  • Ability to work from the office when needed.
  • Some patient- or member-facing roles require COVID-19 and influenza vaccination unless an acceptable explanation is provided.

Priekšrocības

  • Merit increases
  • Paid holidays
  • Paid time off
  • Incentive bonus programs
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan with matching contributions
  • Stock purchase plan
  • Life insurance
  • Wellness programs
  • Financial education resources
  • Full-time virtual work, except for required in-person training sessions
  • Flexible work-life integration
  • Professional and personal development opportunities

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