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USAA
USAA
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USAA is a financial services company focused on serving current and former members of the U.S. military and their families. Its offerings span banking, insurance, and investment products, supported by secure digital tools and member-focused service. The company brings together teams working across financial technology, risk, operations, and customer experience to help its members manage their financial lives.
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USAA AVP, Corporate Communications – CEO & Association

Lead CEO communications and Association-wide reputation strategy at USAA. Shape media, brand, and stakeholder narratives serving the military community.

USUnited StatesTXTexas
$195,230 – $351,410 / year
HybridFull-timeLeadEnglish RequiredCommunications

Description

  • Direct communications strategy and execution for USAA’s CEO and the Association
  • Advise the CEO as a trusted senior communications counselor
  • Develop executive positioning, visibility, and thought leadership across media, industry, employee, member, and other prominent engagements
  • Lead integrated communications strategies and campaigns across the Association
  • Coordinate earned media, owned channels, executive communications, social media, and internal communications
  • Turn business strategy, consumer insights, and cultural trends into compelling narratives
  • Set the Association’s media strategy through proactive storytelling, media relationships, major announcements, issue management, and reputation-critical moments
  • Lead communications for complex, high-profile issues
  • Guide senior leaders with judgment, scenario planning, and recommendations during fast-moving or reputationally sensitive situations
  • Create narratives, audience strategies, channel plans, and activation approaches
  • Monitor emerging issues, opportunities, and conversations to inform Association communications strategy

Requirements

  • Bring significant experience advising a CEO or enterprise C-suite executive while shaping an institution-wide or Association narrative
  • Show a track record of building executive thought leadership and institutional storytelling strategies that support organizational purpose, stakeholder value, and reputation
  • Have experience communicating governance matters, organizational transformation, enterprise milestones, or other Association-level priorities
  • Integrate CEO and Association communications across media relations, employee communications, social media, public affairs, brand, legal, risk, governance, and other enterprise functions
  • Have U.S. military experience through military service or as a military spouse or domestic partner
  • Be based in San Antonio, Texas
  • Work in the office four days per week
  • Be able to work without immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans

Benefits

  • Flexible work environment
  • Relocation assistance
  • Pay incentives tied to overall corporate and individual performance, at the discretion of the USAA Board of Directors
  • Long Term Incentive Plan with time- and performance-based cash payments for Executive-level roles only
  • Comprehensive medical, dental, and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays
  • 16 paid volunteer hours
  • Various wellness programs
  • Career path planning
  • Continuing education

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