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The Hanover Insurance Group
The Hanover Insurance Group
5,001 – 10,000 Employees
B2BB2CInsurance
The Hanover Insurance Group is a U.S.-based insurance provider serving individuals, businesses, agents, and brokers. Its personal insurance portfolio includes home, auto, motorcycle, umbrella, condominium, renters, and specialty coverage for items such as collector cars, watercraft, and valuables. For commercial customers, Hanover offers business owner’s policies, commercial auto, workers’ compensation, management liability, cyber, professional liability, property, surety, and industry-focused solutions for sectors including construction, healthcare, life sciences, and retail. The company also provides claims support, policy management tools, educational resources, risk services, and distribution support through its agent and broker network.
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Technology Analytics Engineer

Improve The Hanover’s IT service management with ServiceNow analytics, data pipelines, and dashboards. Deliver insights that support data-informed decisions across enterprise technology platforms.

USUnited StatesMAMassachusettsRemoteFull-timeMiddleSeniorEnglish RequiredAnalytics Engineer
ETLITSMPySparkPythonServiceNowSparkSQL

Description

  • Work with stakeholders to clarify requirements and analytics needs.
  • Design and deliver reports and dashboards.
  • Examine data to uncover trends, patterns, and anomalies.
  • Recommend technology and process improvements based on analytical findings.
  • Maintain dashboards measuring ITSM and business process performance across incident, problem, change, release, asset, configuration, and request management.
  • Develop and support reliable pipelines that aggregate, transform, and deliver data from ServiceNow and other enterprise platforms.
  • Create data models, metrics, reports, and visualizations with ServiceNow, Power BI, and other reporting tools.
  • Prepare executive materials for weekly, monthly, quarterly, and annual reviews of key performance and risk indicators.
  • Assess and adopt modern data platform capabilities, including large-scale processing, advanced analytics, and AI-enabled solutions.
  • Advise on reporting and data visualization practices in ServiceNow.

Requirements

  • Bachelor’s degree in computer science or a related field, or equivalent experience.
  • Authorized to work in the United States without current or future sponsorship as a U.S. citizen or lawful permanent resident.
  • Demonstrated ServiceNow experience and strong knowledge of its reporting and analytics capabilities, Power BI, and related tools.
  • Understanding of ITIL and working knowledge of core processes.
  • Experience building complex reports, dashboards, and metrics with ServiceNow Performance Analytics, native ServiceNow reporting, Power BI, or similar tools.
  • Familiarity with ServiceNow data structures and access methods.
  • Experience designing and supporting modern data platforms, including Microsoft Fabric Lakehouse environments, ETL/ELT processes, Python, PySpark, Spark SQL notebook development, and enterprise analytics solutions.
  • Experience developing and maintaining pipelines, integrations, and reporting across multiple enterprise platforms.
  • Ability to lead initiatives independently, influence stakeholders, and balance competing priorities.
  • Experience using Python to automate workflows, integrate systems, and support reporting solutions.
  • Strong analytical ability to gather, organize, and interpret data, then present insights clearly and concisely.
  • Ability to work independently and collaboratively while managing multiple priorities and deadlines.
  • Careful attention to detail and commitment to accurate, high-quality reporting.
  • Demonstrated experience creating and implementing reporting solutions that support business objectives.
  • Experience integrating data from enterprise platforms such as ServiceNow, vulnerability and asset management systems, and security tools.
  • Advanced certification or training in data analysis, business intelligence, or data visualization is a plus.
  • Familiarity with security platforms such as Tenable, Checkmarx, Burp Suite, or comparable enterprise tools is desirable.
  • Alignment with CARE values.

Benefits

  • Full-time, exempt role.
  • Remote work arrangement available.
  • Collaborative, innovative, and agile work environment.

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