Brooks Automation
Brooks Automation
1,001 – 5,000 Employees
H1B Visa Sponsor
Brooks Automation is featured here for job seekers researching the company and exploring potential career opportunities. This profile provides a starting point for learning more about Brooks Automation and its hiring activity.

Senior Field Service Engineer - Phoenix, AZ (Hybrid)

Provide field installation, repair, maintenance, troubleshooting, and customer support for Brooks semiconductor automation equipment. The Phoenix-area role includes technical leadership, training, reporting, travel, and on-call service.

Description

  • Install, modify, repair, test, upgrade, diagnose, and maintain Brooks equipment and systems for customers
  • Identify complex equipment failures, determine root causes, and implement corrective actions
  • Work with limited supervision while meeting Brooks and customer quality standards
  • Serve as a local, shift, or site lead by coordinating Service Engineers and installation support
  • Work directly with customers to maintain satisfaction and participate in operational and status meetings
  • Maintain safe, orderly work areas in accordance with Brooks and customer procedures
  • Complete service and operation certification for assigned equipment and systems
  • Submit service, status, and other required reports
  • Respond to changing priorities, including tool or production-line outages and escalations
  • Train Brooks and customer personnel on equipment operation and maintenance procedures
  • Coach and develop less experienced Service Engineers
  • Lead continuous improvement initiatives and projects for Brooks and its customers
  • Identify, assess, and document new processes and improvements
  • Prepare reports, project plans, training plans, certification matrices, and related documentation
  • Deliver presentations at customer locations or Brooks offices for customers and Brooks management
  • Support assigned customer sites, regions, and products based on business requirements
  • Work customer-aligned schedules that may include compressed weeks, nights, weekends, and on-call assignments
  • Work in cleanroom environments while wearing a full cleanroom suit when required

Requirements

  • Associate degree in a technical field, a technical certificate, or equivalent practical experience
  • At least five years of experience providing electro-mechanical or electronics technical support and repair services
  • Experience working with lasers and sensing devices used to position circuitry on robotic units
  • Experience troubleshooting microelectronics schematics and digital circuits
  • Proficiency with PCs, Windows, and DOS-based operating systems
  • Valid driver’s license and a satisfactory driving record
  • Reliable transportation
  • Eligibility to obtain a company credit card for expenses
  • Ability to obtain a valid passport for the duration of employment
  • Ability to lift up to 50 pounds, climb ladders and scaffolding, and use personal protective equipment
  • Ability to work in awkward positions and confined spaces
  • Willingness to travel domestically and internationally as needed
  • Availability for designated emergency on-call work
  • Flexibility and availability for on-call assignments
  • Relevant military technical experience or training is a plus

Benefits

  • Annual discretionary bonus
  • Medical, dental, vision, and disability insurance
  • 401(k) plan
  • Company-paid holidays
  • Paid time off combining vacation and sick leave in accordance with applicable law

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