JETSET Pilates® is a consumer-focused boutique fitness company built around 50-minute, high-intensity, low-impact full-body Pilates classes. Its studios use custom JETSET reformers and structured, continuous transitions to keep participants engaged throughout each workout. DJ-curated music, intentional coaching, and onboarding for first-time reformer users are central to the brand’s modern studio experience, which connects Pilates training with a contemporary mind-body approach.
Senior Director of Retail, Miami (Hybrid)
Lead JETSET Pilates’ retail strategy across product development, merchandising, inventory, and supply chain. Drive revenue and margin growth throughout the franchise studio network.
Description
- Set JETSET’s retail strategy, multi-year product roadmap, category roles, pricing, and margin framework
- Lead retail research and development, evaluate product and category opportunities, and manage small-batch pilots
- Establish design direction, approve designs and samples, and provide final production approval
- Use sell-through, margin, and reorder data to make product go or no-go decisions
- Monitor competitive activity and category developments across boutique fitness and athleisure
- Manage SKU-level demand forecasts, inventory plans, open-to-buy budgets, reorder quantities, and size curves
- Monitor inventory health, aged and dead stock, excess capital above target coverage, and clearance plans
- Drive retail revenue and margin growth, per-studio sales, attach rate, and franchisee adoption
- Manage product launches, allocations, pre-orders, launch communications, and post-launch evaluations
- Own promotional calendars and franchisee sell-through programs
- Provide franchisees and studio teams with merchandising standards, product training, sales tools, and best practices
- Develop additional retail revenue channels, including client-facing e-commerce, partnerships, and collaborations
- Manage the 3PL warehouse relationship across receiving, stock accuracy, fulfillment performance, SLAs, and reconciliations
- Oversee supplier and manufacturer relationships, including lead times, MOQs, production schedules, quality, and landed cost
- Manage purchasing and follow purchase orders from placement through receipt
- Work with Finance and the CAO’s office on vendor contracts, renewals, pricing, and payment terms
- Lead vendor reviews and maintain performance scorecards
- Manage the annual retail calendar, core styles, grip socks program, assortment decisions, and SKU rationalization
- Direct product development through the Director of Merchandise
- Manage opening inventory packs and ordering communications for franchisees
- Maintain feedback channels with franchisees and field teams
- Manage Shopify inventory setup, data integrity, and retail reporting
- Lead monthly inventory reviews with Finance, Marketing, and key vendors
- Present retail performance updates to leadership
- Hire, lead, and develop the retail team, including the Director of Merchandise and Marketing & Retail Associate
- Document repeatable planning and purchasing processes as the network expands
Requirements
- Bachelor’s degree in business, supply chain, retail merchandising, or a related discipline, or equivalent professional experience
- At least 8 years of experience in retail or wholesale merchandising, product management, merchandise planning, or supply chain, including 3 or more years leading teams and owning a product line P&L or category
- Demonstrated success increasing retail or wholesale revenue and margin with measurable outcomes
- Experience identifying, testing, and launching products and running promotions and sell-through programs through franchise, wholesale, or multi-location channels
- Experience managing domestic and overseas manufacturers and a 3PL warehouse partner, including purchase orders, lead times, and MOQs
- Advanced Excel or Google Sheets capability, including pivot tables, lookups, and forecasting models
- Experience with Shopify or a comparable e-commerce and inventory management platform
- Experience setting product and design direction and leading product development and merchandising teams
- Strong financial judgment and the ability to discuss inventory capital, margin, and reserves with Finance
- Exceptional organizational and communication skills, with the ability to manage competing priorities in a high-growth environment
- Strong product judgment and commercial instincts
- Experience scaling a retail or wholesale business and delivering revenue and margin gains
- Experience building forecasts from incomplete or inconsistent data
- Experience selling through franchise, wholesale, or multi-location channels
- Experience building functions within fast-growing brands is helpful but not required
Benefits
- Performance-based incentive opportunities
- Opportunities for professional growth
- Company contribution covering 75% of an individual comprehensive health plan
- Dental, vision, life, and pet insurance options
- Up to a 4% 401(k) match
- Flexible fitness and wellness membership
- Paid time off and company holidays
- A culture centered on innovation, ownership, and excellence
- The opportunity to build JETSET’s retail planning function as the network grows toward 300 studios
- Direct partnership with executive leadership and Finance on a high-impact, capital-intensive program
- Clear ownership of a program with visible effects from studio-level inventory to the company balance sheet