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National Interstate Insurance Company
National Interstate Insurance Company
501 – 1,000 Employees
B2BInsuranceTransport
National Interstate Insurance Company provides specialty commercial insurance for transportation businesses and related operators. Its offerings serve fleets and specialized carriers across areas such as ambulance, bus, towing, trucking, waste services, limousine, last-mile delivery, moving and storage, heavy haul, and other commercial transport segments. The company combines insurance coverage with claims support, loss-control services, telematics, and risk-financing solutions, working closely with producers, brokers, and commercial customers. National Interstate is part of the Great American Insurance Group family, which includes Vanliner, and operates in the insurance, transportation, and B2B sectors with a workforce of approximately 501–1,000 employees.
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Senior Bodily Injury Claims Specialist – Hybrid

Senior claims specialist responsible for complex bodily injury claims at National Interstate Insurance Company, a commercial transportation insurer. The role covers liability evaluation, investigations, settlement negotiations, reserves, and litigation-related proceedings.

USUnited StatesMAMassachusettsOHOhio
$90,000 – $95,000 / year
HybridFull-timeSeniorLeadEnglish RequiredClaims Specialist

Description

  • Manage a substantial portfolio of complex claims by assessing compensability and liability
  • Lead complex investigations to verify coverage and evaluate liability, compensability, and damages
  • Assess and negotiate claim settlements and reserves within delegated authority
  • Participate in arbitrations, mediations, depositions, and trials as required
  • Explain complex coverage and settlement matters to insureds, claimants, and external partners
  • Approve payments within assigned authority limits and help ensure they are issued promptly
  • Keep complete, accurate claim files containing correspondence, reports, and settlement agreements
  • May supervise performance and provide coaching to staff
  • Contribute to hiring, employee development, and performance management decisions for direct reports
  • Handle additional duties as assigned

Requirements

  • Bachelor’s degree in business administration, risk management and insurance, finance, or a related discipline, or equivalent experience
  • Typically at least nine years of property and casualty claims-handling experience
  • Professional designation completed or in progress preferred, such as Associate in Claims (AIC)
  • Experience handling litigated bodily injury claims preferred
  • Expertise suited to assignments involving the highest level of technical complexity
  • Strong analytical, negotiation, and problem-solving capabilities
  • Extensive knowledge of insurance policies, coverage, and claims procedures
  • Understanding of applicable industry laws and regulations
  • Advanced ability to organize and prioritize a complex caseload
  • Excellent interpersonal and written and verbal communication skills
  • Ability to establish relationships and lead negotiations
  • Discretion when managing confidential information
  • Must be authorized to work in the United States without current or future sponsorship

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Wellness programs
  • Parental leave
  • Adoption assistance
  • Tuition reimbursement
  • Paid time off
  • Paid holidays
  • 401(k) plan with employer match
  • Employee stock purchase plan
  • Commuter benefits
  • Hybrid work flexibility, with four days on site and one remote day for local employees and fully remote work from the United States for non-local employees

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