Serko Ltd.
Serko Ltd.
201 – 500 Employees
ConsultingLogisticsTravel
Serko Ltd. is a New Zealand-based travel and expense management technology company helping organizations manage corporate travel and expense administration through online tools. Its travel-focused products include Zeno, an AI-enabled platform designed to support personalized travel planning and simplify booking. Serko operates with teams in Australia, the United States, China, and India, serving hundreds of thousands of organizations in more than 180 countries with a global workforce of over 360 people.

Senior AI Engineer – Serko | Hybrid New Zealand

Lead the development of AI-enabled products and full-stack services for Serko’s business travel marketplace. Own delivery across React, Next.js, Python, infrastructure, accessibility, and engineering mentorship.

Description

  • Lead the design and delivery of moderately complex application-experience solutions
  • Build web applications, backend-for-frontend services, and orchestration services that connect user experiences with platform capabilities
  • Partner with Product and Design to define product scope and objectives
  • Drive projects from planning through delivery across React, Next.js, and Python
  • Release small, frequent product improvements
  • Own deployments, infrastructure, and on-call operations
  • Define user states and manage scope to protect delivery timelines
  • Develop transparent AI features with effective fallback experiences
  • Promote agentic engineering practices, including test-driven development and curated context
  • Build accessibility, performance, and security into solutions from the outset
  • Record technical trade-offs and keep code reviews focused on intended behavior
  • Support early-career engineers through pairing and constructive feedback

Requirements

  • Independently drive outcomes, make timely decisions, and take ownership of results
  • Apply strong product judgment to influence what gets built
  • Learn new systems quickly and help teammates become productive faster
  • Use AI tools effectively to improve systems at a broader engineering level
  • Communicate clearly with Engineering, Product, and Design
  • Bring deep frontend expertise with the flexibility to work across the full stack
  • Favor action and deliver frequent, high-impact improvements
  • Demonstrate production experience with React, Next.js, TypeScript, and Tailwind CSS
  • Design and own Python backend-for-frontend and orchestration services, including API contracts, authentication, and platform integration
  • Build AI-powered customer features that account for streaming, latency, and non-deterministic outputs
  • Understand context engineering, verification loops, and evaluation practices
  • Use responsive component architecture fluently
  • Translate Figma prototypes into scalable user interfaces
  • Consistently follow WCAG AA 2.x standards
  • Deploy and operate services on GCP with GitHub Actions, containers, Kubernetes/Helm, and Pulumi
  • Apply comprehensive automated testing across unit, component, and end-to-end levels
  • Use New Relic, Core Web Vitals, and telemetry to guide product and architectural decisions
  • Work pragmatically as priorities evolve
  • Proactively identify opportunities to improve workflows
  • Balance security requirements with maintainable solutions
  • Invest in personal development and contribute to community practices

Benefits

  • Competitive base salary
  • Medical benefits
  • Discretionary incentive plan tied to individual and company performance
  • Access to a learning and development platform
  • Opportunities to shape your career path
  • Flexible working policy

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