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Duke University Health System, known as Duke Health, is an academic healthcare organization combining patient care, medical research, education, and workforce development. Its integrated services include primary care, clinical laboratories, homecare and hospice, patient revenue management, health technology, and transport through Duke Life Flight. The organization brings together teams across clinical and operational disciplines to support its mission of advancing health through safe, high-quality care, innovation, and learning.
Safety Observer / Patient Attendant, Float Pool (PRN)
Monitor Duke University Hospital patients through telehealth technology, document observations, communicate changes, and support bedside teams in Durham.
Description
- Maintain continuous virtual observation of designated patients under the direction of a registered nurse or virtual registered nurse
- Track changes in patients’ physical, emotional, and mental status
- Communicate patient conditions and updates to bedside and virtual nursing teams
- Identify and report behavioral changes
- Record observations in the electronic health record
- Respond to unsafe events through alarms or verbal redirection
- Observe patients placed in seclusion or restraint
- Coordinate with bedside and virtual nursing staff on patient safety plans
- Review work-area processes and contribute to ongoing service improvements
- Follow applicable legal and regulatory requirements
- Locate and order RSO carts when needed
- Assign workstations for each shift
- Receive handoffs from bedside nurses and relay observation details to assigned RSOs
- Support bedside teams with cart setup, audio/video troubleshooting, and cart removal
Requirements
- High school diploma or equivalent
- Inpatient hospital experience preferred
- Current enrollment in a nursing or medical program strongly preferred
- North Carolina Nurse Aide Registry listing preferred; candidates not meeting this preference at hire must begin the process within one year and complete it within two years
- Complete or maintain BLS certification by the end of new-hire orientation
- CPI certification strongly preferred
- Technology proficiency
- Basic first aid and CPR knowledge, with the ability to provide assistance when needed
- Ability to work with limited supervision
- Ability to protect patient confidentiality and rights
- Strong time-management skills
- Physical strength and stamina
- Working knowledge of sanitation, hygiene, infection control, health and safety precautions, behavioral principles, and routine patient care
- Ability to build effective working relationships with patients and hospital staff
- Ability to stay composed in stressful situations
- Ability to maintain records and prepare reports
- Ability to identify patient emergencies and obtain assistance
- Ability to accurately understand, follow, and communicate oral and written instructions
- Ability to use proper body mechanics and follow safety practices
Benefits
- Equal Opportunity Employer providing employment opportunities without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or military status
- Reasonable accommodation information and support are available
- BLS certification must be completed or maintained by the end of new-hire orientation
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