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The Hanover Insurance Group
The Hanover Insurance Group
5,001 – 10,000 Employees
B2BB2CInsurance
The Hanover Insurance Group is a U.S. property and casualty insurer serving individuals, families, and businesses through independent agents and brokers. Its personal insurance portfolio includes coverage for homes, automobiles, renters, boats, motorcycles, collector vehicles, valuable possessions, and umbrella risks. For commercial customers, the company provides solutions spanning business owners’ policies, liability, workers’ compensation, cyber, management liability, marine, property, surety, umbrella, and industry-specific exposures. Hanover also supports policyholders and businesses with claims handling, risk management, prevention resources, and insurance education.
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Remote Marine Claims Adjuster

Manage inland marine property and liability claims in a remote role. Investigate losses, assess coverage and exposure, negotiate settlements, and bring commercial and personal claims to resolution.

USUnited StatesILIllinoisMAMassachusettsRemoteFull-timeJuniorMiddleEnglish RequiredClaims Specialist

Description

  • Manage marine property and liability claims ranging from minimal to moderate complexity.
  • Focus primarily on claims with exposures of up to $25,000.
  • Handle marine and inland marine losses involving Residential Builders Risk, Ocean Marine, Boat Dealers & Owned Boats, Fine Art & Valuables, Musical Instruments & Dealers, Motor Truck Cargo & Transportation, Warehouse Legal Liability, Contractors Equipment & Equipment Dealers, and Railroad Rolling Stock.
  • Investigate, analyze, evaluate, negotiate, and resolve assigned claims.
  • Complete detailed investigations, including telephone interviews with involved parties.
  • Process assignments of moderate technical complexity within established authority and limits.
  • Exercise independent judgment and discretion throughout claim handling.
  • Recognize claims that may warrant further review for suspicious activity.
  • Apply working knowledge of insurance products and the broader insurance industry.
  • Interpret commercial insurance coverage provisions.
  • Manage claims with minimal to moderate complexity, severity, and exposure levels.

Requirements

  • An associate degree is required; a bachelor's degree or an equivalent combination of education and experience is preferred.
  • Typically, two to three years of relevant claims-handling experience is expected.
  • Hold, or obtain and maintain, the required state adjuster licenses and continuing education credits.
  • Read and interpret business contracts effectively.
  • Demonstrate, or be developing, foundational commercial loss scoping and estimating skills.
  • Have a foundational understanding of Marine and Inland Marine business lines, including the nationwide definition of Inland Marine.
  • Maintain strong organizational and time-management skills.
  • Negotiate effectively in challenging situations involving internal and external stakeholders.
  • Communicate clearly in writing and verbally.
  • Understand applicable statutes, regulations, and case law.
  • Use critical thinking to solve problems promptly.
  • Adapt to changing circumstances, requirements, and priorities.
  • Have experience with Microsoft Office, Excel, Word, and similar computer tools.
  • Use claims-management systems such as CMX and PMS proficiently.
  • Maintain a sufficiently reliable home internet connection if required.

Benefits

  • Remote work arrangement.
  • Full-time exempt employment.
  • Continued professional development within the marine or business marketplace.

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Encova Insurance

Remote Inside Property Claims Adjuster

Encova Insurance
1,001 – 5,000 Employees
B2CFinanceInsurance
USUnited StatesCTConnecticutFLFloridaILIllinoisIAIowaKYKentuckyMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriNENebraskaNHNew HampshireNJNew JerseyNCNorth CarolinaOHOhioPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginiaWVWest VirginiaWIWisconsin
$55,132 – $88,210 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Investigate and settle personal and commercial property claims for Encova Insurance through primarily remote communications. Coordinate coverage, valuations, contractors, and catastrophe response.

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