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Encova Insurance
Encova Insurance
1,001 – 5,000 Employees
B2CFinanceInsurance
Encova Insurance is an insurance and financial services company serving both individual policyholders and commercial customers. Its offerings include home, auto, and workers’ compensation insurance, along with tailored commercial coverage designed for businesses with complex needs. The company combines industry experience with a focus on practical policy solutions, responsive customer service, and continued innovation across its insurance operations.
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Remote Inside Property Claims Adjuster

Investigate and settle personal and commercial property claims for Encova Insurance through primarily remote communications. Coordinate coverage, valuations, contractors, and catastrophe response.

USUnited StatesCTConnecticutFLFloridaILIllinoisIAIowaKYKentuckyMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriNENebraskaNHNew HampshireNJNew JerseyNCNorth CarolinaOHOhioPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginiaWVWest VirginiaWIWisconsin
$55,132 – $88,210 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Investigate, evaluate, estimate, and process property claims mainly by phone and other internal communication channels.
  • Manage personal and commercial losses involving structures, contents, additional living expenses, scheduled property, and business income.
  • Address contents claims and related coverage questions.
  • Arrange tailored service by assigning preferred contractors or independent adjusters to conduct field work.
  • Review contractor and independent adjuster work to ensure quality and timely service.
  • Support resolution specialists with contents valuations and depreciation holdbacks.
  • Follow established procedures for claimant contact, coverage verification, liability decisions, loss investigation, valuation, documentation, negotiation, and settlement.
  • Investigate and close an average minimum of 70 claim elements monthly, or 85 when primarily handling contents claims.
  • Support catastrophe claims across the company’s operating territory, including overnight travel or extended stays when requested.
  • Participate in claims and cross-functional company teams as assigned.
  • Communicate with agents, sales representatives, marketing staff, and underwriting associates.
  • Report to the Property Claims Manager.
  • Complete other assigned duties.

Requirements

  • Live and work in an approved state: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, or Wisconsin.
  • Have experience as an Encova Insurance inside property specialist or in an equivalent industry role.
  • Hold a college degree or equivalent education in insurance or business.
  • Obtain and maintain all applicable adjuster licenses.
  • Pass required state claims adjuster licensing exams within six months of hire.
  • Have thorough knowledge of claims settlement methods, Encova personal and commercial policy products, current legal decisions affecting claims, and company procedures, policies, and practices.
  • Exercise sound judgment in decision-making.
  • Demonstrate strong communication and people skills.
  • Demonstrate negotiation ability.
  • Maintain satisfactory setup and monitoring of all claims.
  • Continuing insurance education through IIA, CPCU, or another accredited provider is preferred.

Benefits

  • Bonus
  • Health, dental, and vision insurance
  • Company-paid life and income protection plans
  • Eligibility for a company incentive bonus program
  • 401(k) retirement plan with a 100% company match on contributions up to 7% of annual salary
  • Paid time off, paid holidays, and floating holidays
  • Flexible work arrangements, including hybrid and remote options depending on the role
  • Challenging, engaging, and financially rewarding work opportunities
  • Professional learning and growth opportunities

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