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Export Development Canada | Exportation et développement Canada
Export Development Canada | Exportation et développement Canada
1,001 – 5,000 Employees
FinanceGovernmentInsurance
Export Development Canada (EDC) is Canada’s federal export credit agency and a Crown corporation supporting Canadian companies as they enter and expand in international markets. Its finance and insurance teams provide trade credit insurance, guarantees, working-capital support, export and buyer financing, structured and project finance, and equity investment. EDC also combines market intelligence, advisory services, digital tools, and specialized initiatives such as the Trade Impact Program and Business Connections. The organization serves exporters across industries including agri-food, cleantech, defence, and energy, with a focus on managing international risk, diversifying markets, enabling sustainable trade, and helping businesses compete globally.
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Management Systems Analyst – Hybrid in Canada

Management Systems Analyst at Export Development Canada, a Crown corporation supporting Canadian businesses in international markets. Analyze requirements, validate solutions, and support agile technology deployments.

CACanada
$84,698 – $112,931 / year
HybridFull-timeMiddleSeniorFrench RequiredSystems Engineer
ServiceNow

Description

  • Support deployment teams and technology groups, especially the Risk Management and General Services Squad.
  • Gather, analyze, and validate business requirements.
  • Align business needs, data, and technology solutions.
  • Work with product owners, deployment teams, and stakeholders to refine backlogs, design solutions, and deliver products in an agile environment.
  • Translate business needs into structured requirements, user stories, and acceptance criteria.
  • Evaluate solution impacts on applications, business processes, and data integrity.
  • Identify dependencies, risks, and integration requirements.
  • Validate analytical results, requirements, and proposed solutions, including AI-generated content.
  • Explain complex issues to stakeholders and guide decision-making.
  • Create and maintain documentation and deliverables for validation, traceability, and deployment.
  • Prioritize defects, perform root cause analysis, and verify solutions.
  • Develop test scenarios, support user acceptance testing, resolve functional issues, and record test results.
  • Define business problems and decision questions for analysis, including AI-supported exploration.
  • Convert findings into business implications and decision alternatives.
  • Contribute to the Management Systems and Deployment Analysis Community, knowledge-sharing efforts, and continuous improvement initiatives.

Requirements

  • Bachelor’s degree in business administration, information technology, a related field, or an equivalent combination of education and experience.
  • At least five years of experience at Level 17 or seven years at Level 18 in management systems analysis within a technology solution deployment environment.
  • Extensive experience researching, analyzing, and documenting business requirements, including user stories and acceptance criteria in agile delivery models.
  • Experience delivering end-to-end solutions, including backlog refinement, defect triage, root cause analysis, and user acceptance testing.
  • Experience evaluating impacts across systems, business processes, and data while aligning solutions with business objectives and constraints.
  • Experience validating requirements, analytical results, and solutions for accuracy, completeness, and compliance with business rules and data integrity standards.
  • Experience with digital deployment platforms and modern analytics tools, including the use of data, automation, and AI-generated insights.
  • Ability to facilitate workshops, lead discussions, and build consensus among stakeholders with competing priorities.
  • Strong communication, negotiation, and influencing abilities when working with business and technical teams.
  • Ability to build and maintain effective collaborative relationships across departments.
  • Ability to identify and manage risks, dependencies, and impacts proactively and systematically.
  • Strong analytical and problem-solving capabilities.
  • Experience integrating enterprise and cloud platforms such as ServiceNow through REST APIs, API version management, and authentication mechanisms such as OAuth, with a focus on scalable, reliable integrations.
  • Ability to work effectively in complex, continually changing environments.
  • Understanding of business rules, controls, and risk-sensitive environments.
  • Fluency in both official languages is an asset.

Benefits

  • Management Systems Analyst 17: Annual compensation generally ranges from $84,698 to $112,931, plus performance-based compensation, based on qualifications and experience.
  • Competitive compensation and benefits package.
  • Several hybrid work arrangements.
  • Three to four weeks of vacation.
  • Year-end office closure.
  • Shorter summer Fridays.
  • Meeting-free Fridays.
  • Ongoing learning opportunities, including training programs, workshops, and language training.
  • Diverse and inclusive workplace.
  • Wellness initiatives, mental health support, and fitness programs.
  • Volunteer opportunities and social responsibility programs.
  • Relocation assistance for eligible candidates.

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