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CYOS Solutions
CYOS Solutions
11 – 50 Employees
ConsultingLogisticsMarketing
CYOS Solutions is an IT recruitment agency supporting federal government hiring across Melbourne, Sydney, and Brisbane. The company specializes in placing IT contractors and draws on the practical experience of its founders, who previously worked as contractors themselves. Its recruitment work connects qualified IT professionals with a range of government-focused opportunities while helping clients address specialized IT staffing needs.
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Lead Content Designer – Workforce Australia

Lead content design for Workforce Australia, creating accessible web, app, and notification content for the national employment services program. Improve participant experiences across digital employment services.

AUAustralia
$100 – $120 / hour
HybridContractSeniorEnglish RequiredContent Manager
Azure

Description

  • Lead the design, planning, writing, review, and maintenance of Workforce Australia content across web and notification channels.
  • Create clear, accessible, engaging content for participants.
  • Develop and maintain content using style guides, content patterns, strategies, and policies.
  • Use evidence, data, and research to improve content and the user experience.
  • Collaborate with multidisciplinary teams in an agile delivery environment.
  • Manage work through Azure DevOps.
  • Join workshops and planning sessions to define requirements and features.
  • Create documents, presentations, and talking points.
  • Support channel leads and the director.
  • Coach and mentor less experienced team members.
  • Carry out line-management and leadership duties.
  • Oversee multiple content projects at the same time.
  • Monitor delivery progress and communicate updates.
  • Identify and manage risks, resolve issues, and deliver to deadlines.
  • Create content for WorkforceAustralia.gov.au, the mobile app, digital assistant, and email, SMS, and in-app notifications.

Requirements

  • Ability to obtain Baseline security clearance.
  • Experience writing, editing, structuring, and maintaining complex content that meets user needs.
  • Strong written and verbal communication, consultation, and stakeholder-management skills.
  • Ability to apply Australian Government and departmental standards, including WCAG 2.1, the Government Style Manual, and Digital Service Standards.
  • Experience advising managers and senior executives on content design.
  • Professional experience producing website content as a web writer or content designer.
  • Experience working with HTML.
  • Experience using content production and analysis tools such as GatherContent, Google Analytics, and Google Search Console is desirable.
  • Tertiary qualifications in communications or a related field are desirable.
  • Qualifications or training in writing, content design, online accessibility, or UX design are desirable.
  • Experience creating system-related communications and applying a strategic approach to content is desirable.
  • Experience developing information architecture and content structures that improve the user experience is desirable.
  • Current CV of 3–5 pages.
  • Responses to the essential and desirable criteria, limited to 5000 characters per response.

Benefits

  • Hybrid work-from-home arrangements, including case-by-case remote working options.
  • The opportunity to contribute within a virtual team.
  • Contract engagement through 30 June 2027.

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